Account Director, Corporate Services
About The Position
The Corporate Services Department is a diverse portfolio that includes Employee Services, Workforce Safety, Security and Employee Health, Open City and Technology, and Corporate Communications and Business Intelligence. As a leader within the Corporate Services Department, the Account Director plays a pivotal role in ensuring that a strong and strategic focus is placed on building trusted and productive relationships across the organization. The Account Director serves as a champion of organizational culture, modeling our Cultural Commitments and Leadership Competencies, while acting as a strategic partner with high political acumen to advance departmental and corporate goals. Reporting to the Deputy City Manager of Corporate Services, the Account Director serves as a leader and a subject matter expert regarding the affairs, operations, and strategic goals of the department while navigating the complex needs and priorities of business partners in a large and complex environment. The Account Director and the team receive support from departmental and corporate communications and engagement teams to deliver professional, quality advice and services.
Requirements
- Knowledge, training and/or education in Communications, Marketing, Journalism or a related field
- Relevant professional experience spanning internal and external communications, change management, marketing, engagement, and external relations, including prior experience in a leadership role within a large, complex organization
- Strategic and systems thinking approach applied to navigating large and complex environments
- Effective leadership skills with the ability to enact organizational culture and create focus, trust, engagement, and commitment in complex environments with diverse groups of people
- Ability to work with a high degree of independent judgment, professionalism and discretion
- Ability to operate in a dynamic workplace and manage competing deadlines
- Operate as a strategically agile leader able to anticipate business opportunities and influence enterprise-wide policy planning and initiatives
- Ability to create a work culture capable of developing a high performing team
- Think strategically to address large, complex issues to manage projects while steering dynamically
- Understanding of complex municipal subject matter and ability to build and support influential relationships with senior leadership, internal departments across the organization
- Strong political acumen, issue resolution, and decision-making skills
- Alignment to our Cultural Commitments and Leadership Competencies
- Embracing a culture of equity, diversity, reconciliation and inclusion
Nice To Haves
- Master’s Degree in a related field
- Experience working with portfolios related to administration, information technology, human resources, health and safety or other similar disciplines
Responsibilities
- Lead a team of professionals to deliver communications solutions while championing organizational culture and navigating the diverse needs of multiple business partners to provide positive outcomes for the Corporate Services Department and the City
- Provide oversight to ensure performance coaching, management and development, work assignment oversight, balance and management of team members’ workloads, and related personnel management responsibilities
- Develop a comprehensive and strategic understanding of the needs and priorities of the department and utilize political acumen to ensure those needs are best integrated into a holistic, enterprise-wide approach
- Anticipate business opportunities, influence policy, planning and initiatives, and foster a culture of accountability through performance measurement
- Build new and innovative collaborative partnerships with external agencies, orders of government, community organizations, and internal departments and branches
- Build the team’s capacity for internal communications strategies and support change management initiatives across the department to ensure alignment and foster engagement
Benefits
- Hybrid work arrangement
- Criminal Information Check satisfactory to the City of Edmonton
- Reasonable access and accommodations throughout the recruitment process
- Benefits information available at https://bit.ly/COEbenefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
