Account Development Specialist, End-User

Phoenix Contact•Cleveland, OH

About The Position

The Account Development Specialist (End-User) drives sales of relevant end-user-focused products by identifying, contacting, and selling to new and existing end-user customers and regionally based engineering firms. This regional individual-contributor role covers Ohio, Kentucky, and Western Tennessee and combines technical knowledge, strategic thinking, and strong communication skills to engage customers and support sales targets. The role works closely with Channel and Field Application Engineering teams to support customer satisfaction and develops accounts until they are ready to be assigned to Sales Engineers. It does not include formal people-management responsibilities. The position includes direct outreach, customer relationship development, product presentations and demonstrations, lead and quotation follow-up, territory planning, reporting, and collaboration with internal teams and distributors. The employee is expected to travel overnight 35–40% of the time, or as dictated by the assigned territory.

Requirements

At least 1 to 3 years of sales experience in the electronics or industrial automation and controls marketplace.
Comfortable making cold calls and sending outreach emails.
Self-motivated, with the ability to learn and adapt quickly.
Able to travel by airplane.
Valid driver's license and ability to travel by automobile for up to six hours at a time.
Able to lift a minimum of 50 lbs.
Able to travel overnight 35–40% of the time, or as dictated by the assigned territory.
Comply with company dress code guidelines.
Punctuality is required.

Nice To Haves

Four-year degree preferred.
Technical discipline or equivalent experience preferred.
Experience working with distribution preferred.

Responsibilities

Meet or exceed territory sales quotas established by the RSM and/or Vice President—Field Sales.
Use BASE selling skills to build strong customer relationships.
Generate leads through cold calls, emails, and networking events.
Support preparation of proposals, presentations, and sales materials.
Maintain accurate client information in CRM systems and use CRM for communication, reporting, measurement, and tracking.
Collaborate with the Phoenix Contact team and communicate effectively, verbally and in writing.
Track and report business-development activities and performance metrics.
Differentiate Phoenix Contact from other component vendors by building partner relationships with customers.
Average a minimum of 20 sales calls per week.
Use sales tools provided to support local markets.
Work with Harrisburg Product teams to develop field presentations and application notes.
Use available resources and sales tools to maximize productivity, responsiveness, and customer satisfaction.
Continue personal development through a skill-building program determined by the RSM, Director of Sales, and/or Harrisburg Training Department.
Demonstrate technical competence in products and solutions within the area of focus.
Provide forecasts and reports to the RSM as required.
Develop and implement Mutual Action Plans with assigned distributor locations, independently or with regional management.
Deliver presentations and hands-on demonstrations of Phoenix Contact products, applications, and technology to support product sales.
Develop and maintain working knowledge of all Phoenix Contact products and solutions.
Qualify and follow up on all leads within the assigned territory.
Follow up on all quotations within the assigned territory for the given account portfolio.
Perform other duties as assigned.