Account Development Manager

Mercury•Portland, OR

About The Position

Railroads didn’t change the world because tracks were laid once. The steam locomotive existed for decades before it transformed commerce. What changed everything was the expansion of connected networks: routes multiplied, standards emerged, and usage deepened over time. That expansion didn’t happen by accident; it was driven by people who identified where connections mattered most and helped existing infrastructure reach more users. Mercury is at a similar moment. More than 300,000 ambitious businesses already rely on Mercury to run their finances, but many are only beginning to tap into the full platform. As an early member of our Account Development team, your role is to do the same kind of work: helping customers move from initial adoption to deeper, more connected usage by expanding product adoption, preventing churn, and driving meaningful expansion revenue. You’ll work directly with Mercury customers at the moments that matter most in their journey, providing a human touch when timing and context are everything. This is a quota-carrying role focused on expansion and adoption, while also serving as a critical feedback loop to inform how Mercury continues to evolve. Mercury is a fintech company, not an FDIC-insured bank. Banking services provided through Choice Financial Group and Column N.A., Members FDIC.

Requirements

2–4 years in a quota-carrying Growth Sales, Account Management, or Customer Expansion role (FinTech a plus).
Compelling communicator: able to translate complex concepts into crisp value propositions for founders, finance teams, and operators.
Expansion Performance: Proven track record exceeding upsell targets through data-driven prioritization in a high-velocity environment.
Builder’s mindset: energized by creating and iterating on processes within a fast-growing team.
Bias to action & autonomy: swiftly converts new product launches and insights into cross-functional plays that reach customers and drive growth.
Passion for FinTech or banking: you’re excited about shaping the future of modern financial services.

Responsibilities

Identify high-propensity accounts by leveraging product-usage data, lifecycle triggers, and predictive scoring models—engaging where additional solutions (Credit, Treasury, Working Capital, etc.) will create the most value.
Consistently exceed monthly expansion goals by building and maintaining a robust pipeline.
Design smart outreach, combining data insights, account research, and discovery to craft scalable one-to-many campaigns and targeted, high-touch engagements for top-value opportunities.
Partner with Product and Marketing to test, learn, and refine our evolving go-to-market playbook.
Master, and help evolve, our internal tools and processes to manage a high-velocity pipeline with maximum efficiency.
Champion the Voice of the Customer, channeling feedback to Product and cross-functional teams to influence roadmap and strategy.