Account Development Coordinator

Ally Logistics•Grand Rapids, MI

23d•Onsite

About The Position

The Account Development Coordinator (ADC) handles daily operational tasks for accounts affiliated with Account Development Representatives (ADRs) and Account Executives (AEs). The role focuses on managing same-day freight, pursuing spot freight opportunities, and keeping shipment statuses current to support timely pickups and deliveries. Working with the Operations Department, ADRs, and AEs, the ADC develops an understanding of account development and customer-facing responsibilities, with the stated goal of progressing to an Account Development Representative role. The position also supports shipment coverage, documentation, load building and scheduling, customer updates, and efficient account operations. It requires professional communication with customers and operations, attention to detail, and the ability to work in a fast-paced, high-energy environment. This is not a remote position.

Requirements

At least 1 year of industry experience.
Experience maintaining and developing relationships with carriers and accounts.
Alignment with Ally’s #HUSTLE values.
Strong written and verbal communication skills.
Comfort working in a fast-paced, high-energy environment.
Willingness to coach and be coached.
Strong attention to detail.
Conflict management and resolution skills.
Organized.
Positive attitude.
Grit.
Ability to multitask.

Nice To Haves

A cover letter is highly recommended, even if brief.

Responsibilities

Assist ADR and AE teams in securing coverage for spot freight opportunities across all transportation modes.
Manage and post same-day and hot shipments to load boards and coordinate coverage to support timely pickups.
Monitor and update shipment statuses for assigned accounts.
Collect proof of delivery (POD), bills of lading (BOL), and other required documents so loads can be closed and invoiced promptly.
Coordinate coverage for awarded and spot freight with ADRs, AEs, the Operations Department, and repeat or owned carriers.
Use available technology and software applications to improve data collection and freight coverage.
Gradually take on account-support duties, including load building, scheduling, requesting accessorial charges, customer updates, and managing accounts.
Seek and implement improvements to operational efficiency and service delivery.
Develop and maintain customer relationships and address concerns or issues promptly.
Communicate proactively and professionally with operations, including requesting updates, collecting paperwork, and monitoring tracking updates.
Provide customer updates about delays when requested, send proactive updates, and quote shipments.
Bid on all spot-market opportunities that fit Ally’s capabilities.
Use leadership for questions and concerns regarding accounts.
Ensure loads are built and scheduled in a timely manner and closed out promptly.
Respond to billing needs, including POD and lumper documentation.
Create customer SOPs for all accounts.
Set up customer calls and check-ins.
Determine appropriate equipment types, including whether a shipment could move as a partial.

Benefits

Health, dental, and vision insurance plans.
401(k) plan with employer match.
Life insurance plan, 100% employer paid.
PTO plan: three weeks for new employees, increasing with tenure.
Six paid holidays.
Paid parental leave.
Baby-feeding support and an on-site lounge through Pumpspotting.
Free professional coaching through Boon Health.
Comprehensive training program.
Ongoing in-house professional development.
In-office gym with strength and cardio equipment and Peloton bikes.
On-site espresso machine and snack machine.
On-site golf simulator.
Commitment to defend employees who have signed predatory non-compete agreements.