Account Development Coordinator

Ally Logistics•Grand Rapids, MI

8d•Onsite

About The Position

The Account Development Coordinator will handle daily operational tasks for all accounts affiliated with the Account Development Representatives and Account Executives. Their main responsibilities will include managing same-day freight and accruing spot freight opportunities, while regularly updating shipment statuses to ensure timely pickups and deliveries. Working closely with the Operations Department, ADRs and AEs, the ADC will strive to gain a better understanding of how to effectively develop accounts and understand the responsibilities of managing the customer facing side of our business. The end goal is promotion to the next Account Development Representative. The Ally Logistics team is committed to hustling each day, because #HUSTLE means something more here. Our mission as a company is To Move Freight , Better. This mission bleeds into everything we do, as we are continually on a quest for better - better service, better communication, better culture, better technology, better growth. Click here to learn more about what it’s like to work at Ally Logistics. KEY ATTRIBUTES FOR SUCCESS: HUMBLE : Confidence is key, but so is humility. Our #HUSTLE values say it all. HUNGRY : A healthy sense of competition is a necessity here. We’re seeking individuals who are striving for both professional and financial success, and who are seeking any and all opportunities for growth. SMART : We’re looking for individuals who are resourceful and organized problem-solvers, diving head first into problems rather than straying away from them.

Requirements

Experience in maintaining and developing relationships with carrier's and accounts
Minimum 1 years of industry experience
Alignment with Ally’s #HUSTLE values
Strong written and verbal communication skills
Must be comfortable in a fast-paced and high-energy environment
Willingness to coach and be coached
Strong detail orientation
Conflict management and resolution skills
Organized
Positive attitude
GRIT
Ability to multitask

Responsibilities

Assist in Securing Spot Freight Opportunities: Actively engaged with the ADR and AE team to secure coverage for freight yet to be awarded for all modes of transportation.
Coordinate Same-Day/Hot Shipments Shipments : Ensure timely pickups by managing and posting all same-day/Hot shipments to load boards, coordinating coverage effectively.
Track and Update Shipments: Monitor and update the status of all shipments related to the account. Assist with collecting Proof of Delivery (POD), Bills of Lading (BOL), and other necessary documentation to ensure loads are closed out and invoiced promptly.
Collaborate with Account Development Representatives, Account Executives and the Operations Department: Work closely with Account Development Representatives (ADR) and Account Executives (AE) to ensure adequate coverage on both awarded and spot freight opportunities within a network of repeat or owned carriers, coordinating in advance to meet shipping requirements.
Leverage Technology: Utilize all available technology and software applications to enhance data collection and coverage, aiming to optimize the success of the account.
Handle Account Support: Gradually take on additional responsibilities such as load building, scheduling, requesting accessorial charges, and providing customer updates as needed along with managing your own accounts.
Optimize Operational Efficiency: Continuously seek out and implement improvements to streamline operations and enhance service delivery for the ADR and AE accounts.
Maintain Customer Relationships: Develop and maintain strong relationships with customers, addressing any concerns or issues promptly to ensure satisfaction.
Professional, timely and efficient communication with operations (i.e. Proactive update requests, collecting paperwork, monitor tracking updates)
Professional, timely and efficient communication with customers (i.e. Providing updates to delays upon request, proactive updates, quoting)
Bid on ALL spot market opportunities that fit Ally’s capabilities
Utilize leadership for all questions and concerns regarding an account
Ensure loads are being built and scheduled in a timely manner
Close loads out in a timely manner
Respond to billing needs (POD, lumper, etc)
Create Customer SOPs for ALL accounts
Set up customer calls and check-ins
Determine the best equipment type (i.e. Could this be partial?)

Benefits

Health / Dental / Vision Insurance Plans
401K Plan with Employer Match
Life Insurance Plan (100% employer paid)
PTO Plan (3 weeks PTO for new employees, grows with tenure)
6 paid holidays
Paid Parental Leaving
Bond Free professional coaching through Boon Health
Baby-feeding support and on-site Lounge through Pumpspotting
Comprehensive training program
Commitment to defend employees who have signed predatory non-competes
Ongoing, in-house professional development
On-in-office gym complete with strength and cardio equipment as well as Peloton bikes
On-site espresso machine and snack machine
On-site golf simulator