Account Coordinator

Deluxe•Burbank, CA

4d•Hybrid

About The Position

Deluxe Media Inc., a wholly owned subsidiary of Platinum Equity, is a global leader in media and entertainment services for film, video, and online content. Since 1915, Deluxe has been the trusted partner for the world’s most successful Hollywood studios, independent film companies, TV networks, exhibitors, advertisers, and others, offering best-in-class solutions in post-production, distribution, asset and workflow management, and cloud-based technologies. With headquarters in Los Angeles and offices around the globe, the company employs over 3,200 of the most talented artists, developers, and industry veterans worldwide. For more information, please visit www.bydeluxe.com. We currently have an opening for Account Coordinator. The position will be a hybrid role in Burbank, CA. ABOUT THE ROLE: As a Account Coordinator, you will be responsible for monitoring and evaluating day-to-day order management, overseeing order processing, and other client-specific operations. With a strong focus on attention to detail and collaboration, you will respond effectively to unforeseen challenges and ensure operational processes run smoothly. If you're passionate about the entertainment industry and thrive in a fast-paced, multi-tasking environment, we want to hear from you.

Requirements

Collaborative team player with strong focus on teamwork.
Proficient in managing information across diverse tech platforms.
Reliable, flexible and skilled at multi-tasking, work effectively under pressure and possess strong organizational and interpersonal skills.
Proficient in word processing, spreadsheets, inventory, order processing, project management, and database software's.
Strong analytical skills to solve problems involving several concrete variables in standardized situations.
High attention to detail.
Efficient in managing time and tasks effectively.
Strong desire for continued learning.
Positive attitude with the ability to remain professional in high stress situations.
Solid technical understanding of the post-production industry a plus.
Independent thinker with a high level of ingenuity.

Nice To Haves

Solid technical understanding of the post-production industry a plus.

Responsibilities

Monitor and evaluate day-to-day order-management tasks related to title releases.
Manage order queue and responsible for timely order processing.
Create and distribute secure access to theatrical engagements through KDM processing.
Create and analyze reports to ensure orders are processed accurately and efficiently.
Respond effectively to unforeseen challenges and ensure operational processes aren't hindered in the face of evolving circumstances.
Creation of work orders and bookings in proprietary workflow system.
Review and schedule work orders and projects to adhere with client SLA’s and operational capacities.
Email management and effective communication with internal and external partners.
Maintain professional and positive working relationships with internal studio representatives to maintain information flow.
Knowledge and understanding of multiple client needs and workflow nuances.
Lead and adhere to workflows and procedures and remain up to date with changes.
May be requested to work additional or off hours due to flux in business or client needs.
Special projects/other duties as assigned.