Account Coordinator

Read AI, Inc.•Seattle, WA

3d•$50,000 - $70,000•Hybrid

About The Position

The Account Coordinator is a key support role within the Customer Success team, focused on delivering exceptional service to clients and internal stakeholders. This position is ideal for a detail-oriented, proactive professional who thrives in a fast-paced environment and enjoys solving problems, managing support workflows, and contributing to internal projects.

Requirements

1–3 years of experience in a customer support, coordinator, or help desk role, preferably in SaaS or technology
Bachelor’s degree in Business, Communications, or a related field may be considered in combination with the experience above
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Proficiency in MS Office Suite
Experience with Zendesk or similar customer service platforms
Proficient understanding of the tech industry and relevant market trends
Ability to work independently and as part of a team in a fast-paced environment
High attention to detail and problem-solving skills
Ability to take ownership of tasks and see them through to completion

Responsibilities

Serve as a primary point of contact for routine client support inquiries, managing and resolving Zendesk tickets and email requests efficiently and professionally, and assisting enterprise customers on live troubleshooting calls.
Assist with onboarding sessions for smaller workspaces and manage a book of business of Tier 2 and Tier 3 accounts.
Pull and prepare client usage reports, analytics, and renewal documentation as requested by Account Managers or leadership.
Work alongside Product to generate support articles and demo videos for new features, and assist with keeping documentation up to date.
Educate users on how to effectively use Read AI, troubleshoot issues, and provide comprehensive support.
Support the planning and execution of CS team projects, ensuring they are delivered on time and within scope.
Identify and suggest process improvements to enhance support workflows and overall team efficiency.
Take ownership of tasks and ensure they are completed to the highest standard.