ACCOUNT COORDINATOR

FRINGE BENEFIT GROUP•Austin, TX

2d•Onsite

About The Position

The Account Coordinator position is responsible for assisting and coordinating within the account management team and internal teams to ensure accuracy and quality of services for clients are met. Assist the account management team in identifying issues and managing the resolution. Effectively communicate with internal teams, acting as a liaison to foster and promoted cohesiveness.

Requirements

Highly motivated self-starter with the ability to accomplish and manage multiple priorities independently and simultaneously
Ability to work as a team player with a committed, positive approach to working through adversity
Strong organizational, project, and time management skills, with extreme attention to detail
Critical thinking skills with the ability to use logic and reasoning to identify deficiencies or other concerns
Ability to adhere to and meet deadlines
Accountable and delivers on commitments
Exceptional communication skills, both in the verbal and written word, necessary to communicate with clients, carriers, and prospects concerning employee benefit lines of coverage
Able to grasp and understand internal systems and processes, specifically as it relates to billing/reconciliation and implementation (new groups & renewals)
Advanced knowledge of Microsoft Office Products Outlook, Word, and Excel; basic working knowledge of PowerPoint and Adobe
A curiosity that is lived out through data analysis
Solution-focused and Client driven
Bachelor's degree or equivalent education and related experience
Three to five years of experience in the group medical insurance field or medical billing
Five years of experience in Health insurance administration and/or payroll-cycle benefit plan administration and billing/premium processing for employer groups

Nice To Haves

Licensed Health and Life Agent in the State of Texas.

Responsibilities

Develop, nurture, and sustain professional relationships with internal partners and teams by communicating well.
Demonstrate mature abilities to prioritize duties to their specific need so that trust is earned as a result of our services and processes.
Act as an internal liaison with billing and implementation.
Assessing client requirements and ensure these are met.
Support the renewal process technically, analytically, and creatively by initiating and collaborating with account management, product, and internal service departments throughout the process.
Generate and utilize system reports to review, audit, analyze, reconcile and share data internally with the account management team, technical implementation, and billing regarding all aspects of census data, data integration, enrollments, terms, and plan changes.
Provide recommendations to account management and internal departments regarding process changes, plan changes, automation, billing, etc.
Participate/support new business as an agent providing a quality service experience
Partner with Implementation, Marketing, Business Innovation, Account Management, Billing, and Claims in presentations, processes, submissions, projects, reconciliations, and quality assurance.
Assist and support customer-centered meetings with internal teams regularly to assess and keep abreast of any escalating service, billing, product, or claim issues.
Execute effective and timely resolutions demonstrating an ability to manage all facets of the problem/situation while advocating for the Client's interests.
Keep internal teams informed of pertinent changes, billing or enrollment issues, quality audit information, and findings, etc.
Achieve quality client services by contributing information and data analysis to strategic plans and reviews; preparing and completing action plans; identifying and resolving problems; completing audits; determining system improvements, and assist in implementing change.
Demonstrate expert knowledge by clearly articulating audit results and findings, system validation and testing and review, and procedures in verbal and written communication.
Own the service experience of our Client at the Account Management level by working with the internal teams and partners as required to ensure issues are resolved promptly and accurately, meeting the customer's expectations
Respond to internal escalated issues and communicate resolution well.