Account Coordinator
About The Position
The Account Coordinator is a vital support and oversight role with responsibility for duties related to strategic National Account customers. They serve as the first point of contact for clients who receive service from Tech 24 and their family of partners on a national level. Those in this role are tasked with duties that support relationship management, client strategy, account growth, and internal coordination. Team members in this role will partner with Business Development and Billing teams where needed throughout the life cycle of the customer relationship. Special assignments could also be assigned at a branch/region/national level.
Requirements
- Bachelor's degree or equivalent preferred
- Detail oriented with the ability to manage multiple accounts simultaneously
- Work well under pressure and ability to meet deadlines
- Strong presentation and negotiation skills to influence stakeholders at all levels
- Previous experience in Account Coordination or Management
- Exceptional verbal and written communication as well as problem solving skills
- Proficient computer skills
- Exceptional interpersonal skills and the ability to work well in a team setting
- Exceptional organization and attention to detail
- Dependable and honest professional
- Must be motivated, self-starter, and able to follow through on duties and assignments with minimal supervision
Responsibilities
- Serve as main point of contact for assigned accounts and support the establishment of a lasting partnership
- Engage and coordinate with cross-functional teams to ensure timely delivery of service and resolution of reported concerns
- Proactively manage and resolve client reported escalations or account related requests to mitigate service concerns
- Maintain and update client files in system of record, schedule routine meetings, and produce reporting
- Answer incoming inquiries from assigned customers
- Support contract renewals along with the identification of organic growth opportunities
- Establish and document strategy and support workflows related to specific client needs to reach communicated growth and measurement goals
- Professionally interacts with both internal and external customers and teams
- Learns and utilizes Field Service Management Software, Microsoft Suite and tools appropriately
- Adheres to all company policies and procedures
- Communicate growth opportunities to sales, as needed
Benefits
- Company computer and equipment provided
- Generous paid time off
- Paid holidays
- Your birthday off
- Medical coverage
- Dental coverage
- Vision coverage
- Short-term disability coverage
- 401(k) with company match
- Immediate vesting
- Employee Assistance Program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
