ACCOUNT COORDINATOR

EPC Industries Limited•Amherst, NS

1d•Onsite

About The Position

Emmerson Packaging is a third-generation family-owned company and an industry leader in flexible packaging solutions. We pride ourselves on meeting and exceeding the highest quality standards and are looking for talented people to join our team. This passion and pride have earned us the distinction of being named one of Canada’s Best Managed companies for 17 years running. Our values include enhancing lives by helping others succeed, caring about clients, each other, and our communities, being responsible for the outcome of our actions, and striving to do the right thing. The Account Coordinator provides the customer with superior service and support through communication, correspondence, and prompt order and complaint processing.

Requirements

Must be proficient in the use of Microsoft Word and Excel software programs
Must have strong time-management and organizational skills, able to multi-task effectively
Must have excellent communication skills, both verbal and written
Must have a demonstrated strong attention to detail and a commitment to accuracy, detail oriented
Must have superior interpersonal skills (people skills)
Must have demonstrated strong customer service skills; must be service-oriented
Secondary school (High School) diploma, or equivalent
Three (3) years’ experience in a customer service role

Responsibilities

Processes production orders
Initiates shipping releases
Investigates and processes customer complaints, forwards information through proper channels
Liaises with Graphics Department personnel in the development of artwork
Provides Estimators with details required for price quotations
Assists with training of new Account Coordinators
Provides backup and support to other Account Coordinators as required
Ensures customer inventory requirements, press schedules, and samples are accessible as required