Account Coordinator – Contract Manufacturing (Personal Care & Household Products)
About The Position
The Account Coordinator supports brand accounts for a contract manufacturer of personal care and household products. The role manages customer orders from purchase order through shipment and coordinates communication between customers and the plant on materials, components, production runs, and delivery dates. It involves a high volume of SKUs and orders, changing production schedules, and proactive customer updates when plans or dates change. The position is based 100% onsite in Chino, California, with a Monday–Friday schedule from 7:00 AM to 3:30 PM. Work is primarily office-based, with regular time on the production floor and in the warehouse. The role also supports daily shipments, customer reporting, sales activities, occasional customer visits, and a local annual trade show. Pay is $27–$34 per hour, depending on experience (DOE), and the position is non-exempt with an annual bonus program.
Requirements
- At least 2 years of experience in contract manufacturing, co-packing, OEM, or private label; this is required.
- Experience handling a high volume of SKUs and orders in a manufacturing environment.
- Direct experience working with production or planning teams on delivery dates.
- A track record of staying and growing with an employer.
- Strong Excel skills.
- Experience with an ERP system such as SAP, JDE, Oracle, or similar.
- Clear, proactive customer communication by phone and email.
Nice To Haves
- Experience in personal care, cosmetics, household products, food, beverage, or nutraceuticals.
- EDI experience with major retailers.
- A bachelor’s degree, or an associate degree with related experience.
Responsibilities
- Manage customer orders for assigned brand accounts from purchase order through shipment.
- Coordinate communication between brand customers and the plant regarding materials, components, production runs, and delivery dates.
- Enter purchase orders and confirm order details with customers.
- Monitor open orders and production schedules, and flag risks before they become problems.
- Visit the production floor and warehouse to check the status of runs, materials, and shipments.
- Notify customers proactively when delivery dates slip and communicate a revised plan.
- Coordinate daily shipments with the warehouse and carriers.
- Maintain and update customer reports, including open orders, backlog, status, and inventory.
- Support the sales team with order entry, sample coordination, and follow-ups.
- Occasionally attend customer visits and a local annual trade show.
Benefits
- Annual bonus program
- Training and development
- Opportunity to advance
- Year-round company events and recognition
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Education Level
No Education Listed
