Account Coordinator, Assignments Team

OPENLANE•Carmel, IN

1d•Onsite

About The Position

The Assignment Team is responsible for all aspects of new accounts including entry into VIPR from integration partners, troubleshooting errors that can occur during the assignment process, assigning all new non-skip accounts to agents including specialty vehicles, and reassigning and/or coordinating additional fees for agent declined accounts. PAR North America is the leading nationwide provider of vehicle transition services including recovery management, skip tracing, compliance, remarketing, and title services. We are employee-driven with an environment that creates opportunities for growth and development.

Requirements

High School Diploma or equivalent is required.
Previous customer service, recovery, collections, or remarketing experience is preferred.
Must be able to communicate verbally and effectively in writing.
Competent office skills are required.
Daily use of Google applications such as Gmail, Docs and Sheets
Implement and assure adherence to all company policies and procedures.
Demonstrate a commitment to stated values and business ethics.
Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Nice To Haves

Bachelor’s degree preferred.
Excellent organizational and communication skills.

Responsibilities

Review declined assignments within the skip queue and reassign them to the recovery vendor; or determine if there is a conditional exception.
Maintain a high level of accuracy and productivity to complete the daily assignment.
Assign and manage recovery agents as needed.
Work as a liaison between client and recovery vendor within the assigned queue.
Identify issues within the queue as they arise, facilitate a solution, escalate as needed, and follow up to confirm resolution.
Utilize knowledge of multiple computer systems, such as the internal operating system, Google applications, third-party vendor systems, and integration partner systems.
Maintain a high level of accuracy and productivity in all daily activities.
Perform other administrative duties as directed by PAR Management.

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement