Housing Contracts & Assignments Coordinator
About The Position
The Office of Housing and Residential Life staff are committed to providing a residential experience of the highest quality for each of our residents. This includes providing a safe, comfortable, diverse, and purposeful living and learning environment aligned with the University’s values and learning goals. Through partnerships with university faculty and staff, HRL staff foster students’ personal growth, critical thinking, intellectual engagement, and social responsibility that is designed to educate, challenge and develop our students. Pillars of our Residential Experience include Belonging at Cornell, Social Responsibility, Academic Empowerment, Culture of Care, and Navigating Transitions. As the Housing Contracts & Assignments Coordinator, you will play a vital role in managing housing logistics and delivering outstanding customer service across Cornell’s residential system. You’ll collaborate with colleagues across campus to ensure students are matched with housing that supports their academic success, personal well-being, and sense of belonging. You will directly contribute to advancing these values through thoughtful, equitable housing processes and responsive student support.
Requirements
- Associate’s degree with 2 to 4 years of administrative/office experience in higher education or an equivalent combination of education and experience.
- Experience addressing customer service needs through various avenues, including phone, email, live chat, and in-person interactions.
- Ability to work independently, efficiently, and effectively as part of a team on projects and assignments.
- Experience building collaborative partnerships with various stakeholders.
- Experience working with inclusion, belonging, and wellbeing programs.
- Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, etc.), database management tools, Zoom, and other web-based platforms.
- Ability to occasionally work nights and Weekends (e.g., Opening, Family Weekend, commencement, trainings, etc.).
Nice To Haves
- Previous experience supporting housing operations in a larger, complex university setting, especially within an Ivy League, Big Ten, or similarly competitive institution.
- Experience with housing operations, including housing assignments, billing and operational processes.
- Experience with housing management software systems, particularly StarRez, and other relevant technologies for a comprehensive housing program.
- Experience supporting strategic marketing and communication plans.
Responsibilities
- Coordinate room assignments for approximately 9,200 beds, including placements, room changes, cancellations, and emergency housing
- Support housing applications, selection processes, and waitlists with clarity, efficiency, and fairness
- Process housing billing and ensure accurate financial adjustments
- Guide students and families through housing policies, exemptions, and special circumstances
- Partner with Student Disability Services to implement accommodations
- Serve as a primary point of contact for students, families, and campus partners
- Deliver excellent customer service across multiple channels (in-person, phone, email, chat)
- Maintain accurate data in the housing management system (StarRez)
- Ensure housing licenses are issued, signed, and clearly understood
- Support student communications about housing processes and timelines
- Collaborate on marketing initiatives to promote Cornell’s residential experience
- Contribute to training programs on housing systems and operations
- Support development of inclusive, equitable housing policies
- Ensure compliance with institutional policies and federal/state regulations (ADA, FERPA, etc.)
- Stay informed on best practices and emerging trends
- Assist with key campus events such as opening, closing, and commencement
- Serve on committees and contribute to special projects
- Complete required university trainings
- Provide occasional evening or weekend support during peak periods
Benefits
- Comprehensive health care options
- Generous retirement contributions
- Access to wellness programs
- Employee discounts with local and national retail brands
- Health and personal leave
- Three weeks of vacation
- 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1.
- Two additional floating holidays
- Tuition-free Extramural Study and Employee Degree Program
- Tuition aid for external education
- Cornell Children's Tuition Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
