Account Coordinator - Phoenix

Human Resources – JTB Americas Group of Companies (JTB Americas, JTB Hawaii, JTB Hawaii Travel, JTB USA, MC&A, Tachibana Enterprises, Travel Plaza Transportation) • Phoenix, AZ

5d • Remote

About The Position

The Account Coordinator supports our Account Executives and assists with the coordination of a
program’s success. Responsibilities include but are not limited to:
Essential Job Functions:
Create/develop custom proposals
Reserve/confirm vendors, maintaining open communication throughout the proposal and contracting process
Generate Letter of Agreement (LOA) s and contracts
Create/update sales kits and promotional materials
Provide program support (sometimes on-site) as needed
Manage and develop vendor library through research (product development)
Build strong relationships with customers (internal and external) and vendors/suppliers
The position is primarily M-F, 8:30am-5:00pm, however, flexibility is important (evenings/weekends may be required)

Requirements

• 1-2 years’ experience in the DMC industry and/or event planning preferred
• In depth knowledge of destination
• Excellent computer skills in Microsoft Office (Word, Excel, Powerpoint, Outlook)
• Excellent communication skills both verbal and written. Ability to communicate clearly and concisely, both verbally and in writing.
• Strong problem-solving and analytical skills including decision making, time management, and task prioritization
• Manage concurrent projects in deadline driven environment. Must possess the ability to multitask, perform efficiently under tight deadlines.
• Detail oriented, resourceful and able to work independently as well as with a team
• Self-starter who can work with minimal direction at tasks with a sense of urgency and dedication to accomplishing them
• Dedicated office space in your remote location.
• Requires alertness, attention to detail and concentration.
• Highly organized and able to adapt quickly to shifting priorities.
• Able to interpret and follow a variety of instructions furnished in written, verbal diagram or schedule form.
• Able to work under pressure to meet deadlines, use sound judgment, work cooperatively with others and deal constructively with conflict.
• Able to handle stressful situations, solve problems and complaints in a timely and professional manner.
• Able to communicate with vendors and clients (internal and external) over phone and email.
• Able to constantly operate a computer and other office productivity machinery, such as a copier and printer.
• Must be able to remain in a stationary position 75% of the time.
• Talk and write to receive instructions and requests from manager, co-workers, clients and/or vendors.
• Read, compose, and edit documents and emails from manager, co-workers, clients and vendors.
• Respond to verbal and written requests/instructions from manager, clients, co-workers, and vendors.
• Visit different sites (i.e. activity vendors, venues, hotels, etc.).

Responsibilities

• Create/develop custom proposals
• Reserve/confirm vendors, maintaining open communication throughout the proposal and contracting process
• Generate Letter of Agreement (LOA) s and contracts
• Create/update sales kits and promotional materials
• Provide program support (sometimes on-site) as needed
• Manage and develop vendor library through research (product development)
• Build strong relationships with customers (internal and external) and vendors/suppliers

Benefits

• 401(k)
• Health and Dental insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees