Account Coordinator, Special Situations- CAC

CAC Group•Denver, CO

8d•$0 - $65,000

About The Position

This is an entry-level position responsible for assisting staff and supporting the Special Situation team’s book of business. This includes the marketing process for new and renewal business, providing a high level of customer service on a daily basis, communication, and problem-solving, all-in order to maintain and promote business growth.

Requirements

Bachelor’s degree required; in lieu of degree can substitute relevant education and work experience
0-3 years of relevant work experience
Appropriate state insurance license is required; may be obtained in first 60 days of employment
Excellent communication skills, both verbal and written
Cross-team collaboration and coordination skills
Strong multi-tasking and time management skills
Strong organizational skills
Proficient in Microsoft Office products (Word, Excel, PowerPoint)
Ability to efficiently handle multiple, simultaneous, and complex tasks and projects
Ability to work in a fast-paced environment
Responsive, self-starter
Attention to detail & time management skills
High level of professionalism and confidentiality

Responsibilities

Participate in day-to-day operations of a service team and the assigned book of business.
Partner with the team and producers to assist with customer service needs to maintain and grow the book of business.
Maintain record of expiration dates on assigned accounts and coordinate with the CAC client team on new/renewal handling
Check in with clients and secure extension terms, as needed
Coordinate with carriers, underwriters, and clients to provide data and information for decision making.
Attend carrier meetings, to occasionally include after-hours events
Forward submission materials to the client, while managing placement deadline, continuing to follow up for needed submission materials
Once client submission is received, coordinate the client submission materials for distribution to insurance carriers/underwriters; as well as coordinating the schedule for group and individual meetings between the client and insurers
Provide support to CAC client team in obtaining insurance carrier quotes and binders, and reviewing the insurance carrier quotes and binders for accuracy
Assist CAC client team in sharing insurance carrier quotes and binders with excess markets and assist in follow-ups with client on subjectivity requests from insurance carriers/underwriters.
Responsible for surplus lines (State Taxes) due diligence and any applicable paperwork needed for requisite filings such as surplus lines taxes, and calculating appropriate taxes
Assist CAC client team in the creation of client presentations, proposals, and placement summaries
Assist CAC client team in sending quotes to clients, closing subjectivities, the binding of insurance programs ensuring we have confirmation of binding from the carriers
Send binders to client
Complete invoices requests, review invoices for accuracy and send to respective clients. Follow up with client to collect past due premiums.
Follow up on policy issuance with each carrier included on the client’s insurance program
Assist CAC client team in policy reviews by conducting the initial policy review. This review is not expected to be legal in nature, but fact checking the policy on items such as premium, client name and address, etc.
Forward all policies to client upon completion of review process and receipt of accurate policies in the manner designated by the client (e.g., electronic, paper file, etc.)
Work with Legal & Claims team on notice instructions to ensure Claims are noticed in an accurate and timely fashion
Establish and maintain active deal/client list
Add new business to Salesforce and maintain accurate pipeline and closed-won data
Assist with and maintain presentation materials, client lists, case studies, client testimonials, etc.
Maintain client records within EPIC, Salesforce and other 3rd party vendor software as appropriate, in accordance with standards.
Prepare exposure analysis/renewal workbooks and work with client/producer to obtain information from the client
Analyze renewal quotes for accuracy and prepare proposal/presentation documents for Account Executive review
Review documents issued by insurance company for accuracy
Work with clients to execute and negotiate client service agreements
Process policies, certificates, change requests, endorsements, cancellations, audits and invoicing as required
Request loss runs, claims analysis and other applicable needs to meet client, producer or carrier needs.
Train with AE/AM on best practices and audits
Over time, learn client accounts and how to manage
Other duties as assigned