Account Coordinator, Queue Team, M-F: 12pm-9pm EST
About The Position
The Account Coordinator, Queue Team monitors client accounts for all client updates including but not limited to accounts being placed on hold and/or accounts being closed for repossession. The Queue Team is responsible for getting any new information over to the correct processing team and/or the agents so that the agent may acknowledge and act accordingly. This role requires maintaining excellent customer service, strong telephone support, and the ability to answer or research answers for internal and external customers. The Account Coordinator will identify issues as they arise, facilitate a solution, escalate as needed, and follow up to confirm resolution. Additionally, they will review and process recoveries and handle all additional client requests related to recovery operations. The position involves utilizing knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third-party vendor systems, and integration partner systems, while maintaining a high level of accuracy and productivity in all daily activities. Other duties may be directed by PAR Management.
Requirements
- High School Diploma or equivalent is required.
- Previous customer service, recovery, collections, or remarketing experience
- Must be able to work: M-F: 12-9 EST
- Competent office skills required.
- Implement and assure adherence to all company policies and procedures.
- Demonstrate a commitment to stated values and business ethics.
- Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.
Nice To Haves
- Excellent organizational and communication skills.
- Must be able to communicate verbally and effectively in writing.
- Daily use of Google applications such as Gmail, Docs, Sheets
Responsibilities
- Monitor and process client holds and closes
- Process and coordinate new client updates with active agents
- Maintain excellent customer service, strong telephone support and ability to answer or research the answer to internal and external customers.
- Identify issues as they arise, facilitate a solution, escalate as needed and follow up to confirm resolution.
- Review and process recoveries and handle all additional client requests related to recovery operations.
- Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third party vendor systems, and integration partner systems.
- Maintain high level of accuracy and productivity in all daily activities.
- Perform other duties as directed by PAR Management
Benefits
- Competitive pay
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
