Account Coordinator, Queue Team (M-F, 9-6 EST)

OPENLANE•Carmel, IN

2d•$18 - $20•Onsite

About The Position

The Account Coordinator, Queue Team position monitors client accounts for all client updates including but not limited to accounts being placed on hold and/or accounts being closed for repossession. The Queue Team is responsible for getting any new information over to the correct processing team and/or the agents so that the agent may acknowledge and act accordingly.

Requirements

High School Diploma or equivalent is required.
Excellent organizational and communication skills.
Must be able to communicate verbally clearly and effectively and in writing.
Competent office skills are required.
Daily use of Google products.
Implement and assure adherence to all company policies and procedures.
Demonstrate a commitment to stated values and business ethics.
Exhibit professional excellence and consistently work as a teammate, supporting other members of the team.

Nice To Haves

Previous customer service, recovery, collections, or remarketing experience is preferred.

Responsibilities

Monitor and process client holds and closes
Process and coordinate new client updates with active agents
Maintain excellent customer service, strong telephone support, and the ability to answer or research the answer to internal and external customers.
Identify issues as they arise, facilitate a solution, escalate as needed, and follow up to confirm resolution.
Review and process recoveries and handle all additional client requests related to recovery operations.
Utilize knowledge of multiple computer systems, such as the internal operating system, Microsoft Office products, third-party vendor systems, and integration partner systems.
Maintain a high level of accuracy and productivity in all daily activities.
Perform other duties as directed by PAR Management

Benefits

Competitive pay
Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
Immediately vested 401K (US) or RRSP (Canada) with company match
Paid Vacation, Personal, and Sick Time
Paid maternity and paternity leave (US)
Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
Robust Employee Assistance Program
Employer paid Leap into Service Day to volunteer
Tuition Reimbursement for eligible programs
Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
Company culture of internal promotions, diverse career paths, and meaningful advancement