Account Coordinator - Contact Center (12pm - 9pm EST | Mon - Fri)
OPENLANE•Carmel, IN
•$19 - $20•Remote
About The Position
PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team. In this role, you will build on any existing customer service skills you have and act as a liaison for internal and external communications. If you love problem solving in a highly collaborative environment, please apply!
Requirements
- 1 + years’ experience in a high-volume customer service role (maintaining 10+ calls per hour)
- A high level of detail-oriented experience
- A flexible understanding and desire to work overtime in times of high volume
- Excellent computer skills with Google Workspace
- Strong time management, organizational, and written/verbal communication skills
- A professional nature and proper phone etiquette
- A desire to grow your career within the department and learn new functions of the organization
Nice To Haves
- Customer-Focused. You are the first impression to for our clients, taking both phone and email inquiry as needed
- Detail-Oriented. Exercise your detail-oriented nature in keeping all systems updated, this component is critical to the role as your notes will dictate future interactions with our clients
- Accountable. You are comfortable working in a call center environment while working remotely
Responsibilities
- Communicate internally on client requests as the situation warrants additional approvals or follow-up.
- Assist our Senior Account Managers in problem solving.
- Provide conflict-resolution as needed all while maintaining a professional demeanor.
Benefits
- Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
- Immediately vested 401K (US) or RRSP (Canada) with company match
- Paid Vacation, Personal, and Sick Time
- Paid maternity and paternity leave (US)
- Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
- Robust Employee Assistance Program
- Employer paid Leap into Service Day to volunteer
- Tuition Reimbursement for eligible programs
- Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
- Company culture of internal promotions, diverse career paths, and meaningful advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
