Account Coordinator III

Service Experts•Richardson, TX

3d•Onsite

About The Position

The Account Coordinator III applies general knowledge to assist with moderately complex projects and assignments within the Account Management family. Works under general supervision. Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]. Headquartered in Richardson, TX, Service Experts Heating & Air Conditioning provides HVAC and plumbing maintenance and repair to homes and businesses. A strong focus on the customer experience has persisted throughout Service Experts’ history. Even today, Service Experts continues its strong focus on growth. Our goal is to be the best and biggest in the markets we serve. But one thing has always, and will always, define Service Experts: our unwavering commitment to our customers. Looking for the best when it comes to keeping your home safe, comfortable, and highly efficient? There’s an Expert for that.

Requirements

4+ years of experience
High School Diploma/GED

Responsibilities

Takes a leadership role in coordinating client projects, ensuring their seamless execution, and actively contributing to project optimization.
Manages client communication, addressing complex inquiries, resolving challenging issues, and offering comprehensive project status updates.
Takes a leadership role in maintaining and organizing client records, project files, and databases, ensuring the availability of information for reference.
Schedules meetings, conference calls, and appointments, coordinating team member and client availability for productive collaboration.
Takes a lead role in tracking project timelines, milestones, and deliverables, expertly identifying and mitigating potential delays or issues, and providing strategic communication to stakeholders.
Expertly assists in the preparation of client presentations, reports, and proposals, showcasing advanced skills in gathering, organizing, and presenting information and data.
Takes a leadership role in creating and maintaining comprehensive documentation, such as action items and progress reports, to drive sophisticated project management and foster effective team collaboration.
Collaborates with cross-functional teams, including sales, marketing, and operations, ensuring a deep level of alignment and actively contributing to highly successful client engagements.