Account Coordinator (Emerging Risk) - Service and Delivery Analyst

WTW•San Francisco, CA

12h•$23 - $41•Hybrid

About The Position

This position is responsible for coordinating the internal service process for assigned commercial property and casualty clients in a new, industry-changing brokerage. Come join Newfront’s Emerging Risk Team! We are a smart, dynamic, and fun-loving group privileged to be working with some of the most innovative companies across the world. We provide risk management guidance to companies across multiple industries. There’s something new every day! We promote from within whenever possible and are committed to the professional development of our team members, providing time and funding for courses and seminars. Newfront (a WTW company) embraces a flexible work environment and supports employees working remotely, hybrid, or in-office.

Requirements

Hourly, non-exempt, and full-time role
US-based remote or hybrid with the option to work from any of Newfront's office locations or hubs in Southern California or Austin, Texas.
Considered hybrid if living within 25 miles of a Newfront office location.

Responsibilities

Manage successful outsourcing of workflows including, but not limited to, certificates of insurance, auto identification cards, policy checking, and MVRs.
Prepare and review client communications and deliverables.
Manage certificate of insurance process, if necessary.
Prepare, process, and distribute endorsements and invoices.
Monitor and resolve billing discrepancies and perform reconciliations.
Execute consistent and accurate data and information entry and maintenance in various systems including AMS, SharePoint, etc.
Execute consistent and accurate database and document management processes and workflows.
Coordinate and own the renewal process workflow for successful, timely execution.