Account Coordinator

PuroClean Corporate•Tamarac, FL

6d•Hybrid

About The Position

The Account Coordinator plays a critical role in delivering exceptional service and support to PuroClean’s network of franchise owners, national account partners, and commercial carriers. Acting as a key liaison between internal stakeholders and external partners, this individual ensures seamless program execution and high-performance relationship management across the Certified Priority Response (CPR) program and other national accounts. Responsible for onboarding and supporting franchisees within the CPR program, managing account setup and compliance, facilitating dispatch operations, and maintaining clear, effective communication across all touchpoints. This role also oversees reporting, documentation, technology systems, and special projects aligned with the departments and company’s strategic objectives.

Requirements

Strong active listening and verbal communication
Confidence and professionalism in partner-facing interactions
Effective conflict resolution and relationship-building abilities
Clear and prompt written communication

Nice To Haves

Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
Familiarity with Google Workspace (Docs, Sheets, Chrome)
Experience with industry tools/platforms such as: Xactware (Xactimate, XactAnalysis), Cotality including PuroLogic/DASH, FranConnect, Gibbis, Franchise Directory, MailChimp, PuroDrive, PuroClean Online Academy

Responsibilities

Qualify and onboard PuroClean franchise offices into partner programs and CPR tiers (Bronze, Silver, Gold)
Maintain updated franchise participation rosters, CPR badges, and service capabilities
Support franchisees by facilitating onboarding, registering for training and ensuring SLA compliance
Collaborate with Regional Directors to review franchise participation checklists
Serve as primary point of contact for assigned partners
Facilitate regular calls and communications to maintain strong, productive partner relationships
Assist in transitioning new partner accounts from Sales to Account Management
Assist in assignment dispatch to appropriate franchises based on qualifications and performance
Monitor project progress using dispatch systems (e.g., XactAnalysis, Cotality, PuroLogic/DASH)
Update and manage franchise zip code coverage areas
Provide monthly reports to leadership
Maintain and update program documentation, including SLA files and qualification guidelines
Ensure prompt, respectful, and clear communication with internal teams and franchisees
Support training efforts including onboarding calls, network calls, and external program-related sessions
Complete special projects and attend meetings assigned as directed
Maintain updated zip code lists and distribute them to partners
Travel for conventions, regional meetings (3–5 annually), industry tradeshows, and as directed