Account Coordinator

Kinney Drugs•East Syracuse, NY

1d•Onsite

About The Position

This role provides day-to-day support to ensure client and member needs are met, assisting in the resolution of escalated requests. The Account Coordinator works under direct supervision, following standard procedures. The position involves coordinating internal support for all clients across customer service, account management, and quality assurance. This role also provides back-up assistance for clients when the primary Account Manager is unavailable.

Requirements

Minimum High School Diploma or GED
2 years experience in Customer/Client Service
Exceptional written and verbal communication skills.
Advanced Microsoft Office skills, specifically Excel and Word.
Valid driver's license

Nice To Haves

AS Degree or Higher in Business Administration, Marketing or related field.
2 years experience with Health Care, Insurance and /or Account Management

Responsibilities

Provide support to client-facing teams and their day-to-day responsibilities.
Perform quality assurance audits regularly to measure client satisfaction.
Respond to client and member questions and ensure their problems are resolved.
Assist in the resolution of escalated customer service issues.
Assist in the onboarding of new clients, including new group enrollments, group and member eligibility, benefit design, provider relations, and quality assurance of the products.
Coordinate, maintain, and manage the distribution of monthly, quarterly, and annual management reports for PBM clients.
Oversee and coordinate on-site resolution of customer service issues to clients.
Oversee and coordinate on-site orientation to new PBM clients when necessary.
Interface via all means of communication with various external business partners as needed for problem resolution.
Responsible for the assessment, evaluation and implementation of technologies needed to maximize efficiency within assigned departments.
Assist in planning and implementing client educational forums and special events.
Attend on-site client service meetings, employee orientation meetings and health fairs.
Responsible for completing all mandatory and regulatory training programs.
Perform other duties as assigned.