Account & Contracts Manager

North Atlantic Snow Services, LLC • North Hampton, NH

1d • $65,000 - $75,000

About The Position

North Atlantic Service is seeking an experienced Account & Contracts Manager to manage customer relationships across snow removal, landscaping, and facilities services. The role supports management, retention, renewal, and administration of a portfolio of accounts and serves as a primary contact for assigned customers. It combines customer relationship management with contract administration, ensuring agreements are prepared, renewed, implemented, documented, and maintained throughout the customer lifecycle, in close coordination with Account Management, Sales, and Operations.

The position manages day-to-day customer relationships, addresses service requests and concerns, coordinates customer needs with Operations, and follows issues through to resolution. It also administers customer agreements from proposal or renewal through execution and implementation, coordinates account onboarding, and maintains accurate customer and contract information. The schedule is Monday through Friday, with some weekend and after-hours work as needed during winter weather events. Salary range is $65,000–$75,000.

Requirements

• Strong written and verbal communication skills.
• Highly organized, with the ability to manage many accounts, agreements, deadlines, and follow-up items simultaneously.
• Strong attention to detail, particularly regarding pricing, scopes, contracts, and customer requirements.
• Comfort communicating with property managers, facility managers, procurement teams, corporate customers, and operations personnel.
• Ability to manage difficult customer conversations professionally.
• Strong working knowledge of Microsoft Office and CRM or business-management systems.
• Ability to learn company estimating, contract-management, operations, and documentation platforms.
• Valid driver's license and ability to travel to customer properties as needed.

Nice To Haves

• Experience in account management, contract administration, customer service, property management, facilities management, landscaping, snow removal, or a related service industry.

Responsibilities

• Manage day-to-day relationships for an assigned portfolio of snow, landscape, and facilities maintenance customers.
• Serve as a primary customer contact for routine questions, service requests, concerns, and follow-up.
• Coordinate customer needs with Operations and field management to communicate and address expectations.
• Follow up on service issues and ensure open items are resolved.
• Review account performance and identify recurring service concerns or improvement opportunities.
• Conduct property walks, customer meetings, and seasonal reviews as needed.
• Identify opportunities for enhancements, additional services, or expanded scope and communicate them to department leadership.
• Maintain accurate customer, property, contact, scope, and account information in company systems.
• Respond to customer calls, complaints, and service requests through the service ticket phone line, including outside business hours during winter weather events.
• Manage the administrative lifecycle of assigned customer agreements from proposal or renewal through execution and implementation.
• Prepare renewal agreements, proposals, pricing documents, scopes of work, and supporting materials.
• Coordinate internally to confirm pricing, scope, equipment requirements, service expectations, and other details before contracts are issued.
• Track outstanding contracts, signatures, purchase orders, certificates of insurance, vendor requirements, and other required documentation.
• Maintain executed contracts, amendments, change orders, and supporting documentation.
• Coordinate contract changes during the season when scope, pricing, or customer requirements change.
• Assist with tracking annual price increases and ensure approved increases are reflected in renewal agreements.
• Coordinate the transition of newly awarded accounts from Sales to Operations.
• Confirm executed agreements, approved scopes, customer contacts, and billing information.
• Confirm site addresses and service areas.
• Ensure pricing and service information is accurately entered into company systems.
• Coordinate kickoff meetings and property walks.
• Communicate site-specific requirements to Operations.
• Confirm accounts are operationally ready before service begins.
• Follow up with customers after implementation to ensure expectations are being met.

Benefits

• Weekly pay period
• Competitive pay based on skills and experience
• 401(k) plan and match
• Health insurance
• Dental insurance
• Vision insurance
• Six paid company holidays
• Paid time off
• Employee discount on landscaping, firewood, and wood pellets if in the service area
• Advancement opportunities as the company grows

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed