Account & Contracts Manager

North Atlantic Snow Services • North Hampton, NH

14h

About The Position

North Atlantic Service is seeking an experienced Account & Contracts Manager to support the management, retention, renewal, and administration of a portfolio of snow removal, landscaping, and facilities maintenance accounts. The role is a primary point of contact for assigned customers and ensures agreements are prepared, renewed, implemented, documented, and maintained throughout the customer lifecycle. It combines customer relationship management and contract administration, coordinating closely with Account Management, Sales, and Operations.

The manager oversees day-to-day customer relationships, responds to service requests and concerns, coordinates customer needs with Operations, and follows issues through resolution. The role also manages agreement renewals and documentation, supports account onboarding and implementation, and maintains accurate customer and contract information in company systems. Property visits, customer meetings, seasonal reviews, and service-ticket responses outside business hours during winter weather events may be required.

The position pays $65,000–$75,000 and follows a Monday–Friday schedule, with some weekend and after-hours work as needed during winter weather events. North Atlantic Service offers weekly pay, retirement-plan matching, insurance, paid holidays and paid time off, an employee discount, and advancement opportunities.

Requirements

• Experience in account management, contract administration, customer service, property management, facilities management, landscaping, snow removal, or a related service industry is preferred.
• Strong written and verbal communication skills.
• Highly organized, with the ability to manage many accounts, agreements, deadlines, and follow-up items simultaneously.
• Strong attention to detail, particularly regarding pricing, scopes, contracts, and customer requirements.
• Comfort communicating with property managers, facility managers, procurement teams, corporate customers, and operations personnel.
• Ability to manage difficult customer conversations professionally.
• Strong working knowledge of Microsoft Office and CRM or business-management systems.
• Ability to learn company estimating, contract-management, operations, and documentation platforms.
• Valid driver's license and ability to travel to customer properties as needed.

Nice To Haves

• Experience in account management, contract administration, customer service, property management, facilities management, landscaping, snow removal, or a related service industry.

Responsibilities

• Manage day-to-day relationships for an assigned portfolio of snow, landscape, and facilities maintenance customers.
• Serve as a primary customer contact for routine questions, service requests, concerns, and follow-up.
• Coordinate customer needs with Operations and field management; ensure expectations are communicated and addressed.
• Follow up on service issues and ensure open items are resolved.
• Review account performance and identify recurring service concerns or opportunities for improvement.
• Conduct property walks, customer meetings, and seasonal reviews as needed.
• Identify opportunities for enhancements, additional services, or expanded scope and communicate them to department leadership.
• Maintain accurate customer, property, contact, scope, and account information in company systems.
• Answer and respond to customer calls, complaints, and service requests through the service-ticket phone line, including outside business hours during winter weather events.
• Manage the administrative lifecycle of assigned customer agreements from proposal or renewal through execution and implementation.
• Prepare renewal agreements, proposals, pricing documents, scopes of work, and supporting materials.
• Coordinate internally to confirm pricing, scope, equipment requirements, service expectations, and other details before contracts are issued.
• Track outstanding contracts, signatures, purchase orders, certificates of insurance, vendor requirements, and other required documentation.
• Maintain executed contracts, amendments, change orders, and supporting documentation.
• Coordinate contract changes during the season when scope, pricing, or customer requirements change.
• Help track annual price increases and ensure approved increases are reflected in renewal agreements.
• Coordinate the transition of newly awarded accounts from Sales to Operations.
• Confirm executed agreements, approved scope, customer contacts, billing information, site addresses, and service areas.
• Ensure pricing and service information is accurately entered into company systems.
• Coordinate kickoff meetings and property walks and communicate site-specific requirements to Operations.
• Confirm accounts are operationally ready before service begins and follow up with customers after implementation.
• Travel to customer properties as needed.

Benefits

• 401(k) plan with employer match
• Health insurance
• Dental insurance
• Vision insurance
• Six paid company holidays
• Paid time off
• Employee discount on landscaping, firewood, and wood pellets, if in the service area
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed