Account Consultant

LUXURY BRAND PARTNERS L•Miami, FL

6d•Hybrid

About The Position

We are seeking a dedicated and talented Account Consultant to join our team. In this role, you will be responsible for building strong relationships over the phone and increasing revenue replenishment with the company’s existing salon and retail clients throughout an assigned multi-state geographic territory. As a member of the Sales team, you will collaborate with Brand Managers (field sales representatives) and report directly to VP, Inside Sales & Business Development. This role is classified as non-exempt from the Fair Labor Standard Act’s overtime requirement and is open to candidates based in the South Florida area, requiring work in EST hours. While the position is primarily remote at this time, it follows a hybrid schedule requiring occasional in-person work at NW 26th Street, Miami, FL 33127. A reliable internet connection and a dedicated workspace free from significant distractions are essential for remote work.

Requirements

Proven sales and/or consulting ability with strong communication skills (especially telephone, but also presentation and written)
Strategic and analytical thinker with strong problem-solving abilities and organizational skills
A passion for customer service
Ability to thrive in a fast-paced entrepreneurial environment
Computer savvy, proficient in Word, Excel, PowerPoint, Dropbox, and Google docs
Bachelor’s degree
1-2 years of work experience, with a preference for sales experience

Responsibilities

Grow account revenues within a multi-state geographic territory of approximately 120 to 200 accounts by building strong relationships with clients and working to implement sell-in and sell-through strategies on an individual account level for both in-salon sales and affiliate program
Provide superior customer service to clients, fielding inbound calls to receive orders and resolve issues
Manage a systematic bi-weekly outbound call rotation for all assigned accounts
Clearly articulate Luxury Brand Partners marketing and education programs
Meet and entertain clients during company events
Keep all requested Google Docs, spreadsheets, and notes up to date
Work as a team with Brand Managers (field sales representatives) in assigned geographic territories
Collaborate with other departments and team members to support company initiatives, events, and special projects
Work with team members to assist with account coverage as needed
Actively participate in meetings, sharing ideas or presenting information that will contribute to the overall development of the team
Process and follow-up on orders, including communicating with your manager any delays to ensure timely and accurate shipping and receipt
Handle customer finances and credit card transactions with the utmost care
Manage business, maintain client information, and conduct ongoing analysis of accounts using Luxury Brand Partners Customer Relationship Management software
Support and follow Luxury Brand Partners’ sales policies and procedures
Attend in-field education, company events, or special visits to key accounts as needed.
Weekend and evening appointments or events on an as-needed basis
Assist with special projects or initiatives as needed to support departmental goals.
Provide backup coverage for team members during absences or peak workload periods.
Perform additional administrative tasks or clerical duties as assigned.

Benefits

Comprehensive health, dental, and vision insurance along with additional ancillary benefits
Flexible spending and health savings accounts (FSA/HSA)
Employer paid life insurance coverage with optional supplemental life insurance available
Employer paid long-term and short-term disability
Access to Employee Assistance Program (EAP)
Starting with 10 vacation days, 4 fixed personal days and 5 sick days (unless state law requires otherwise, in which case we will comply with state law)
Twelve paid holidays
Paid parental leave
Summer Fridays between Memorial Day & Labor Day
Compensation commensurate with industry standards and your qualifications
401(k) with company match
Monthly technology allowance
Eligible for quarterly sales bonus
Quarterly sample boxes featuring our brands products
Employee referral program with rewards