Account Consultant

Our Sunday Visitor, Inc.•Huntington, IN

1d•Hybrid

About The Position

The Account Consultant is responsible for creating a legendary customer experience by developing relationships with assigned accounts. The primary objective is to maintain and grow revenue within each parish under the incumbent's responsibility. This role also aims to uncover opportunities for greater impact for Our Sunday Visitor, including new programmatic initiatives and additional products, by evolving relationships and increasing understanding. The ultimate goal is to add value-added services to parishes and strengthen the relationship between Our Sunday Visitor and each parish. The Account Consultant will achieve goals by gaining a deep understanding of the people and the parish, nurturing relationships with key stakeholders, and observing changes and needs. As the owner of the customer relationship, daily duties include fulfilling current business needs and developing new contacts within the parish. The consultant will daily review territory status, including customer experience, won/lost business, new business, monitor competitive activity, and create compelling value cases for Our Sunday Visitor.

Requirements

Proficient with Word, Excel, PowerPoint, and Outlook
Two to three years of experience analyzing, creating and trending customer data
Two to three years of customer service skills required
Associates degree or equivalent work experience
A combination of experience and education will be considered.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Protect our customer base.
Build sustainable relationships and trust with parishes through open and interactive communication.
Develop relationships with all key contacts in top parishes.
Uncover parish needs through observation, understanding, and nurturing the parish relationship.
Co-Develop an Annual plan for assigned territory with the Customer Consultant & Sales Operations Manager. This will include developing relationships for all key contacts at parishes, learning key value drivers for them and introducing additional value added OSV solutions.
Attain financial goals as set by Customer Consultant & Sales Operations Manager.
Analyze accounts in preparation for phone appointments on a daily basis to determine products and services customers receive and improvements that can be made for our customers.
Complete regular scheduled calls with parishes.
Securing Renewals from current customers.
Create and give presentations to parish staff on-site and via Microsoft Teams.
Sharing the voice of the customer with the Customer Consultant & Sales Operations Manager.
Work cooperatively with sales team members to bring products and services needed to customers.
Use CRM to document each call, track opportunities, and manage the customer relationship.
Travel to conventions and diocesan events as required.
Other duties as assigned.