Account Clerk 2

City of Reynoldsburg•Reynoldsburg, OH

9h•Onsite

About The Position

Under the direction of the Billing Supervisor, the main functions of the Account Clerk 2 include processing water payments, providing customer service and the ability to utilize the Departments software, equipment and other resources to manage the day-to-day operations of the Department in an efficient and effective manner. This role involves processing customer payments and inquiries, operating a remote check scanner, and providing customer feedback via multiple channels. The position also includes performing general accounting functions, calculating and printing utility bills, checking consumption reports, setting up payment plans, and entering/tracking work orders for the field crew. Additionally, the Account Clerk 2 will assist the Supervisor with directing field crews, preparing shut-off lists, and creating transfer, disconnect, and change of address orders. The role requires performing various clerical tasks, staying informed of current guidelines and procedures, participating in staff meetings and departmental activities, attending training for professional development, and meeting all job safety requirements. Cross-training other employees and performing other related duties as assigned are also part of the responsibilities.

Requirements

High school diploma or GED or equivalent
Eighteen (18) months’ experience or training in general accounting/bookkeeping, financial recordkeeping
Eighteen (18) months’ experience or training with modern office equipment (e.g., computer)
Proficient with typing/data entry and a 10-key calculator
Proficient with a 10-key calculator
Use of modern office equipment (e.g., check scanner, receipt validator)
Ability to work and handle many interruptions
Ability to provide excellent customer service
Ability to interpret a variety of instructions in written, oral, picture, or schedule form
Ability to calculate fractions, decimals, and percentages
Ability to copy material accurately and recognize grammatical and spelling errors
Ability to prepare routine correspondence; prepare accurate documentation
Ability to respond to routine inquiries from public and/or officials
Ability to communicate effectively
Ability to code items from one symbolic form to another
Ability to maintain records according to established procedures
Ability to cooperate with co-workers on group projects
Ability to answer routine telephone inquiries
Ability to handle sensitive inquiries from City officials and the general public
Ability to work alone on most tasks
Ability to develop and maintain effective working relationships
Ability to resolve complaints
Ability to proofread names and numbers

Nice To Haves

Microsoft Office Proficient
Proficient in most Microsoft and Adobe products
Computers/Handheld devices (personal computer, laptop, tablet, etc.)

Responsibilities

Processing water payments
Providing customer service (directly and indirectly)
Processing customer payments and inquiries at the counter
Operating a remote check scanner
Providing feedback to customers in person, over the phone and/or through email
Performing a variety of general accounting functions
Calculating/printing utility bills as needed for customers
Checking consumption reports and contacting customers if necessary to obtain reason for high, or unusual consumption
Setting up standard payment plans for customers
Entering and tracking work orders for field crew
Assisting Supervisor with directing field crews as needed
Helping prepare shut-off lists
Creating transfer, disconnect, and change of address orders
Performing a variety of clerical tasks
Remaining informed of current guidelines and procedures pertinent to duties
Participating in staff meetings and departmental activities
Attending training (professional development) as needed
Meeting all job safety requirements and all applicable Occupational Safety and Health Administration (OSHA) safety standards
Cross-training other employees as needed
Performing other related duties as assigned