Account Associate - OKC
About The Position
T-Mobile is hiring an Account Associate for its Account Care team. The role focuses on inbound customer calls and account care, with an emphasis on building customer relationships, proactively resolving concerns, and delivering a strong customer experience. Account Associates receive hands-on, on-the-job training, real-time feedback, and support to develop their skills and grow within the company. Starting pay is $20 per hour, with performance-based growth opportunities and the possibility of earning up to $30 per hour in the first year, as described in the posting. Training milestones can also earn up to $750. After completing training, Account Associates promote to the Account Expert role and become eligible for an annualized incentive target of $4,400 per year. Incentives vary based on performance and full-time status, and T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The position is listed as onsite. Qualifying Experts may become eligible for a hybrid schedule after 60 days following training graduation, subject to performance and attendance goals. The role requires a high school diploma or GED, basic computer and communications-platform skills, and the ability to meet department productivity and quality standards. T-Mobile describes career development as a flexible path with opportunities to learn and advance. Employees receive an annual stock grant and access to other wealth-building opportunities and a broad benefits package, subject to eligibility.
Requirements
- High school diploma or GED.
- Knowledge of Windows and Microsoft Word, Excel, and PowerPoint.
- Basic proficiency with email, chat systems, online forms, and cloud-based tools such as Google Workspace or Microsoft Teams.
- At least 18 years of age.
- Legally authorized to work in the United States.
Responsibilities
- Adapt to new software, apps, and communication platforms with minimal instruction.
- Provide proactive and timely resolutions to customer inquiries and concerns.
- Build customer loyalty and provide value through thoughtful account management, including identifying opportunities for additional products, services, and solutions.
- Deliver exceptional customer experiences using training tools, resources, and personal expertise.
- Meet department productivity and quality standards.
- Complete training requirements to develop skills, expand knowledge, and grow within T-Mobile.
Benefits
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D, accident, life, disability, and long-term care coverage.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
