Account Associate - OKC
About The Position
The Account Associate is an entry-level role on T-Mobile’s Account Care team, focused on handling inbound calls and building customer relationships. Associates resolve customer concerns proactively, manage accounts thoughtfully, identify opportunities for additional products and services, and deliver strong customer experiences using training, tools, and personal expertise. T-Mobile provides hands-on, on-the-job training, real-time feedback, and performance-based milestones for growth. After training, associates promote to the Account Expert role. Qualifying Experts may become eligible for a hybrid schedule after 60 days following training graduation, provided they meet performance and attendance goals; the role is otherwise listed as onsite. The position has an hourly base pay of $20, with the opportunity to earn up to $750 while completing training milestones. After promotion to Account Expert, employees are eligible for an annualized incentive target of $4,400 per year. The posting states that employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and that all employees are eligible for an annual stock grant.
Requirements
- High school diploma or GED.
- Knowledge of Windows and Microsoft Word, Excel, and PowerPoint.
- Basic proficiency with email, chat systems, online forms, and cloud-based tools such as Google Workspace or Microsoft Teams.
- At least 18 years of age.
- Legally authorized to work in the United States.
Responsibilities
- Adapt to new software, apps, and communication platforms with minimal instruction.
- Provide proactive and timely resolutions to customer inquiries and concerns.
- Build customer loyalty through thoughtful account management and identify opportunities for additional products, services, and solutions.
- Deliver exceptional customer experiences using provided training tools, resources, and personal expertise.
- Meet department productivity and quality standards.
- Complete training requirements to develop skills, expand knowledge, and grow within T-Mobile.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family-building benefits.
- Back-up care and enhanced family support.
- Childcare subsidy.
- Tuition assistance and college coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
