Account Analyst - Private Equity

Lockton•Charlotte, NC

14h

About The Position

This role involves supporting the account servicing processes within an insurance brokerage firm, focusing on client inquiries, policy management, financial reporting, and data accuracy. The Account Analyst will work closely with senior staff to ensure smooth operations and client satisfaction. A key aspect of this role is the ability to leverage Artificial Intelligence (AI) tools for various tasks, including research, analysis, communication, and workflow optimization, while adhering to data privacy and security standards.

Requirements

Bachelor’s Degree in Business Administration or related field and/or years of experience equivalent
Up to three years of Client services experience
Strong knowledge of Microsoft Office Suite (Word, Outlook, Excel, and PowerPoint)
Strong verbal and interpersonal communication skills
Understands industry trends and governmental regulations
Ability to complete continuing education requirements as needed
Ability to attend company, department, and team meetings as required, including industry training sessions
Ability to comply with all company policies and procedures, proactively protecting confidentiality of client and company information
Ability to efficiently organize work and manage time in order to meet deadlines
Ability to travel by automobile and aircraft
Ability to use office equipment such as a computer, keyboard, calculator, photocopier, and facsimile machine
Ability to work on a computer for a prolonged amount of time
Ability to work outside of normal business hours as needed
Legally able to work in the United States
AI Proficiency Required: Intermediate: candidates should be able to: Effectively use generative AI tools for research, analysis, communication, and workflow optimization. Validate AI-generated outputs for accuracy and appropriateness. Apply sound judgment regarding data privacy, security, and regulatory requirements. Identify opportunities to improve team effectiveness through responsible use of AI.

Responsibilities

Receive and respond to routine client inquiries, maintaining documentation of communications, existing issues, and resolutions.
Refer complex inquiries to more senior staff.
Prepare written correspondence and make telephone calls to underwriters as requested by senior staff.
Review and process policies and endorsements for accuracy of coverage, policy content, and form completion.
Evaluate proposal policies against a checklist and notify senior staff of any missing items or concerns.
Assist in the renewal process by requesting and gathering enrollment, volume, and benefit summary reports.
Produce employee communications such as newsletters, bulletins, and overhead presentations as requested by senior staff.
Assist with financial reporting for renewals by gathering and compiling client details.
Execute any requested changes on policies.
Periodically assist in loss-run requests.
Extend expiring binders as requested by senior staff.
Respond to and fulfill requirements generated by the Renewal Assistance Program report and update the report upon task completion.
Assist in the upkeep of carrier product information.
Enter data into the data management system and audit for accuracy, completeness, and conformity to established procedures.
Maintain and keep records of clients.
Compile preliminary numbers for promulgating experience modification and order worksheets.
Issue and process client invoicing.
Assist in the research of invoice and billing errors.
Acquire an understanding of the insurance brokerage business and account servicing processes.
Research industry trends and governmental regulations.
Perform other responsibilities and duties as needed.