Account Analyst (Payroll)

Hidden Talent • Louisville, KY

2d • Hybrid

About The Position

Our client, PayFWDs, is looking for an experienced payroll professional to join their Client Care team.
This is a client-facing payroll role, not an entry-level or general HR position. Payroll experience
is required.

Requirements

• 2–3+ years of hands-on payroll processing experience
• Experience supporting payroll clients or internal payroll operations
• Strong understanding of payroll taxes, deductions, and compliance
• Comfort working in payroll and HRIS platforms
• Excellent communication and organization skills

Nice To Haves

• Experience working for a payroll provider or HR technology company
• Payroll certifications (FPC, CPP, PHR, SHRM-CP)
• Time & labor management system experience

Responsibilities

• Process payroll accurately and on schedule for assigned clients
• Serve as the primary support contact for payroll-related questions
• Troubleshoot payroll, tax, and system issues independently
• Maintain earnings, deductions, tax codes, and banking settings
• Ensure compliance with federal, state, and local payroll regulations
• Support quarterly reconciliation and partner with tax teams
• Communicate with clients via phone, email, and screen sharing
• Train clients to confidently manage their payroll systems
• Document changes and resolutions clearly

Benefits

• Unlimited PTO
• Health, dental, and vision insurance
• Retirement plan
• Professional development support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed