Account Analyst - Parts & Service Financing

Volvo Group • Greensboro, NC

12d • Onsite

About The Position

The Parts and Service Financing team is the industry leader in delivering innovative, flexible solutions to meet the ever changing complexities of truck fleet procurement requirements. Our proprietary technology connects seamlessly to customer procurement systems, enabling parts and service availability at participating Volvo, Mack, and Volvo Construction Equipment dealerships nationwide. For our construction equipment customers, we offer tools to streamline their purchase and payment activities. With our assistance, we allow our customers to focus on what they do best, while we help strengthen their relationship with our brands and drive sales to our dealer network.

This is us, your new colleagues.The Parts and Service Financing team is a key contributor to the success of Volvo Financial Services US (VFS), part of the worldwide AB Volvo Group. We collaborate with colleagues because we achieve more together than we could alone. We go above and beyond for our customers: we are flexible, fast, and prepared to make the right decisions for the customer because their success is our success, and their experience with us is unmatched. We embrace curiosity and authenticity to create a safe and inclusive workplace. We support our colleagues and advocate for the communities in which we live, work and play.

Our purpose is to provide solutions for our fleet and construction customers to have parts and service availability at any participating Volvo, Mack, or Volvo Construction Equipment dealership nationwide using proprietary technology to feed data to their procurement systems. Strengthening and solidifying the relationship between our brands and the customer while driving sales to our dealer network

As an Account Analyst, you will play a key role in minimizing financial exposure to the company. You will work directly with customers who have delinquent invoices to understand what is past due and why, guiding them through resolution so invoices can be cleared and accounts restored to good standing. Through accounting system research, reporting, and partnership with our dealer network and internal departments, you will proactively identify high risk exposure, implement loss mitigation plans, recommend and execute default remedies when appropriate, and engage dealers to assist with collections as needed. You will prepare and manage all customer correspondence throughout the delinquency period in line with regulatory requirements and help educate customers on how to effectively use our program and online customer/dealer portal.

You will work in a collaborative, on-site office based environment, partnering daily with colleagues and dealer partners to resolve customer issues. We celebrate wins and learn from challenges, transforming together to stay flexible, fast, and customer focused.

Requirements

• BA/BS in Business Administration, Finance, Accounting, or a related field.
• 2+ years of Accounts Receivables or collections experience (early and late stage) in commercial banking, commercial credit cards, or financial services.
• Strong problem solving and research skills to get to the root cause of delinquent invoices and discrepancies.
• Comfortable making discretionary decisions about collection strategies and support needed on each account.
• Working knowledge of collections regulations.
• Demonstrate sound business judgment, attention to detail, and the ability to thrive in a fast paced, demanding environment while managing multiple priorities.
• Demonstrates strong written, verbal, and interpersonal skills.
• Intermediate level in Microsoft Office 365 (MS Teams, Word, PowerPoint, Excel – including Pivot Tables, VLOOKUP and data comparisons).
• Fluent in English
• Adaptable, flexible mindset with strong organizational skills and a genuine commitment to helping customers and dealers navigate company processes, systems and tools.

Nice To Haves

• Additional languages such as Spanish or French are a plus.
• Knowledge of Great Plains and Salesforce would be a plus.

Responsibilities

• Work directly with customers who have delinquent invoices to understand what is past due and why, guiding them through resolution so invoices can be cleared and accounts restored to good standing.
• Through accounting system research, reporting, and partnership with our dealer network and internal departments, proactively identify high risk exposure, implement loss mitigation plans, recommend and execute default remedies when appropriate, and engage dealers to assist with collections as needed.
• Prepare and manage all customer correspondence throughout the delinquency period in line with regulatory requirements.
• Help educate customers on how to effectively use our program and online customer/dealer portal.
• Partnering daily with colleagues and dealer partners to resolve customer issues.

Benefits

• Excellent health and retirement benefits
• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level