Account Analyst II - Revenue Cycle Billing & Collections - Sharp Corporate - Day Shift - Full Time

Sharp HealthCare•San Diego, CA

5d•Onsite

About The Position

The Account Analyst II is responsible for collecting and following up on contract and commercial accounts. This role involves reviewing accounts after payment for correct patient balances, applying necessary adjustments, and billing patients or secondary carriers. The analyst will update statement status, plan information, financial class, and standard messages accurately, documenting patient balances in Centricity notes. They will initiate direct follow-up on unpaid accounts according to established time frames and monitor accounts using various reports. The position also requires participation in achieving cash collection goals and completing special projects. Teamwork, cooperation, initiative, and safety awareness are essential, as is providing quality customer service to patients, hospitals, physicians, insurance companies, and co-workers, adhering to Sharp HealthCare's Mission, Values, and Philosophy. The role requires knowledge of insurance programs, billing procedures, collection regulations, ICD-10 and CPT-4 codes, and medical terminology. Proficiency in typing and 10-key is necessary, along with general office procedure knowledge and effective communication skills.

Requirements

H.S. Diploma or Equivalent
2 Years experience with patient accounts, patient access, billing/collections, or related.
1 Year experience in a healthcare setting.
Knowledge of benefits, covered services, and billing procedures of all Government and non-Government insurance programs.
Ability to determine prime, secondary, and third party responsibility among insurance companies.
Familiarity with regulations governing collection proceedings.
Knowledge of ICD-10 and CPT-4 codes, and basic medical terminology.
Typing speed of 50 wpm, or in-line keying speed of 50 wpm, 10-key by touch.
General knowledge of office procedures and ability to utilize resources in an organized manner.
Ability to discuss personal and financial matters with patients and/or their representatives regarding credit and collection policies and procedures.
Good telephone communication skills and the ability to communicate verbally and in writing.

Responsibilities

Collect and follow up on contract and commercial accounts.
Review account after payment for correct patient balance and apply necessary adjustments prior to patient or secondary carrier billing.
Review credit balances and reverse contractual adjustments when appropriate, and bill patient within 5 days of the remit trigger date.
Update statement status (ST), plan information (IV), financial class (YT) and standard message (NA) accurately.
Clearly document what patient balance consists of in Centricity notes.
Commence direct follow-up action on unpaid accounts according to time frames indicated in the Guidelines for Account Analysts' Work Lists.
Monitor accounts within assigned rep work list via use of delinquency reports, team trend report, monthly aging and special reports.
Complete all special projects via assigned ATB's and maintain productivity standards within departmental guidelines.
Participate in the achievement of cash collection goal through timely follow-up activity.
Demonstrates teamwork, cooperation, initiative, and safety awareness by actively participating in achieving Team and Department goals in a safe and quality conscious manner; maintaining appropriate desk organization; adhering to policies and procedures; accepting interpersonal differences, and promoting cooperation with fellow employees.
Respond to the information request from the QA Team within 24 hours of initial request.
Provides quality customer service to patients, hospitals, physicians, insurance companies, and co-workers by adhering to the Mission, Values, and Philosophy of Sharp HealthCare.