Account Analyst II - Rev Cycle Billing & Collections - Sharp Corporate - Day Shift - Full Time

Sharp HealthCare•San Diego, CA

12h

About The Position

The Account Analyst II collects and follows up on contract and commercial accounts. The role reviews accounts after payment, ensures patient balances and adjustments are accurate before billing, monitors account status and aging, and follows up on unpaid accounts according to established timelines. The analyst contributes to cash collection and productivity goals, completes assigned projects, responds promptly to quality-assurance requests, and provides customer service to patients, hospitals, physicians, insurers, and coworkers in accordance with Sharp HealthCare’s mission, values, and philosophy. This is a full-time, day-shift position with a stated shift of 7:00 AM to 4:30 PM and flexible start time. The position has no weekend or on-call requirements. The hourly pay range is $26.120 to $35.100, with a midpoint of $31.340. Actual pay depends on factors such as experience, skills, education, internal alignment, marketplace factors, position requirements, and employer practices.

Requirements

High school diploma or equivalent.
Two years of experience with patient accounts, patient access, billing and collections, or a related area.
One year of experience in a healthcare setting.
Knowledge of benefits, covered services, and billing procedures for government and non-government insurance programs.
Ability to determine primary, secondary, and third-party responsibility among insurance companies.
Familiarity with regulations governing collection proceedings.
Knowledge of ICD-10 and CPT-4 codes and basic medical terminology.
Typing or in-line keying speed of 50 words per minute and 10-key by touch.
General knowledge of office procedures and ability to use resources in an organized manner.
Ability to discuss personal and financial matters with patients or their representatives concerning credit and collection policies and procedures.
Good telephone communication skills and ability to communicate verbally and in writing.

Responsibilities

Review accounts after payment to confirm the patient balance is correct and apply necessary adjustments before billing the patient or secondary carrier.
Review credit balances and reverse contractual adjustments when appropriate; bill the patient within five days of the remit trigger date.
Accurately update statement status (ST), plan information (IV), financial class (YT), and standard message (NA).
Clearly document the components of the patient balance in Centricity notes.
Initiate direct follow-up on unpaid accounts according to the timelines in the Guidelines for Account Analysts' Work Lists.
Monitor accounts in the assigned representative work list using delinquency reports, team trend reports, monthly aging, and special reports.
Complete special projects through assigned ATBs and maintain productivity standards within departmental guidelines.
Support cash collection goals through timely follow-up activity.
Participate in team and department goals by demonstrating teamwork, cooperation, initiative, and safety awareness; maintaining desk organization; following policies and procedures; accepting interpersonal differences; and promoting cooperation with coworkers.
Respond to information requests from the QA Team within 24 hours of the initial request.
Provide customer service to patients, hospitals, physicians, insurance companies, and coworkers in keeping with Sharp HealthCare’s mission, values, and philosophy.