Account Administrator

Labcorp•Morrisville, NC

2d•$18 - $22•Onsite

About The Position

The Labcorp Employer Services division is seeking a Wellness Account Administrator. This Wellness Account Administrator role serves as the primary point of contact for large national clients within Labcorp Employer Services, providing timely and accurate communication and support. Responsibilities include full account management, coordinating on-site health fairs, handling supply orders, and collaborating across departments to ensure client needs are met. The position also involves regular correspondence via email and phone, along with support for special projects and reporting as needed.

Requirements

Associate’s Degree
2 or more years' of applicable customer service experience
2 or more years' of proficiency in Microsoft Excel and Word (basic)
Strong computer skills, especially Microsoft Office
Exceptional organizational skills
Excellent verbal and written communication skills
Ability to focus on the client, understanding their message, reflecting on what is being said, and responding thoughtfully.
Detail oriented
Critical thinking and problem-solving skills
Ability to effectively navigate the organization and identify appropriate points of contact for various inquiries and processes.
Outstanding interpersonal skills
Keen multi-tasking abilities
Adaptable and willing to learn new skills and technologies
Ability to work outside of normal business hours as needed

Nice To Haves

2 or more years' of customer service experience in clinical/wellness
2 or more years' experience with medical terminology
Current or prior Labcorp experience
2 or more years' experience with the following systems: Labcorp Lab System (LCLS) Labcorp Testing System (LCTS) Labcorp Billing System (LCBS) Labcorp Link

Responsibilities

Responding communications quickly and accurately
Serves as an initial point of contact, customer service and support for large national clients within the Labcorp Employer Services Division
Working with multiple departments across the organization to ensure accurate and timely support to clients.
Performs overall and complete account management, supply ordering, coordinating on-site health fairs
Correspondence via email and phone.
Assists with other special projects, tasks and reports as needed