Account Administrator-Small Group

Medical Mutual•Cleveland, OH

8d•Hybrid

About The Position

Provides administrative support to account managers, brokers and other external and internal areas such as underwriting, membership, claims and customer service for existing accounts in the small group (1-50 sized) market segment. This is a hybrid role requiring 3 days per week on-site in our Brooklyn, Ohio office. Seeking applicants that reside within a 50-mile radius of the Brooklyn, Ohio office.

Requirements

Associate degree in business or healthcare administration, marketing/communications or related field. Equivalent combination of education and experience directly related to the role may substitute for a degree.
3 years of account management support and/or customer service experience preferably in health insurance and/or working with insurance brokers.
Familiarity with health insurance products and sales and service operations procedures.
Intermediate Microsoft Office skills (Outlook, Teams, Word, Excel).
Basic proficiency with Customer Relationship Management (CRM) systems.
5 years of progressive account management support and/or customer service experience in health insurance or related industry.
Knowledge of health insurance products and sales and service procedures (underwriting, stop loss, benefit plan design, funding, and related government regulations).
Intermediate proficiency with Customer Relationship Management (CRM) systems.

Responsibilities

Responds to and coordinates broker inquiries via phone, e-mail, chat and intake tickets through the CRM system.
Reviews renewal and add-on sales submissions for completeness and compliance with underwriting regulations.
Follows up with broker and internal areas on any outstanding requirements.
Processes benefit changes in accordance with departmental policies.
Assists broker offices and small group customers with maintenance and security issues on the Company's web based systems.
Stays current on product and process changes, industry trends, and governmental regulatory changes.
Participates in staff meetings and webinars.
Performs other duties as assigned.
Responds to escalated or more complex issues.
Completes peer review of submissions.
Processes routine to complex benefit changes in accordance with departmental policies.
Develops and maintains process and procedures guidelines.
Orients, trains and assists more junior level staff.
Helps plan and lead team meetings.
Participates in special projects and renewal initiatives and/or continuous improvement teams.
Shares information with staff regarding product and process changes, industry trends, and governmental regulatory changes.

Benefits

Laptop, monitors, keyboard, mouse and headset provided.
Access to on-site fitness centers or gym membership reimbursement.
On-site cafeteria.
Discounts at many places in and around town.
Opportunity to earn cash rewards for shopping with customers.
Business casual attire, including jeans.
Employee bonus program.
401(k) with company match up to 4% and an additional company contribution.
Health Savings Account with a company matching contribution.
Excellent medical, dental, vision, life and disability insurance.
Access to an Employee Assistance Program.
Company holidays.
Up to 16 PTO days during the first year of employment with options to carry over unused PTO time.
Parental leave for eligible employees who become parents through maternity, paternity or adoption.
Career development programs and classes.
Mentoring and coaching.
Tuition reimbursement up to $5,250 per year.
Diverse, inclusive and welcoming culture with Business Resource Groups.