Accommodations Coordinator

Peckham•Lansing, MI

12d•Onsite

About The Position

The Accommodations Coordinator administers, coordinates, and continuously improves Peckham’s accommodations program. The role is the primary point of contact for employees, leaders, Human Resources, Human Services, and other stakeholders regarding workplace accommodations and accessibility-related requests. It manages the process from intake through resolution, facilitates the interactive process, maintains documentation, provides guidance, monitors timelines, and improves related policies, procedures, systems, and reporting. The position supports equitable employee access to the opportunities, resources, and support needed to perform essential job functions. This staff role supports Peckham’s rehabilitation mission in a mission-driven, inclusive community. Peckham describes its work environment as supportive and flexible, with an emphasis on connection, personal growth, and employee wellbeing. The position operates in a professional office environment with standard office lighting, temperature, and noise levels, and involves prolonged computer work and virtual or in-person meetings.

Requirements

High school diploma or equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities.
At least 3 years of professional experience in Human Resources, employee relations, leave administration, accommodations, benefits, case management, workforce development, or a related field.
Experience coordinating multiple complex cases, projects, and priorities simultaneously.
Knowledge of workplace accommodations, disability inclusion, and employee support practices.
Understanding of ADA, ADAAA, FMLA, PWFA, and related employment regulations.
Ability to interpret policies, analyze information, and exercise sound judgment.
Excellent interpersonal, communication, and conflict-resolution skills.
Ability to manage sensitive and confidential information with discretion.
Strong attention to detail and follow-through.
Ability to balance employee support with operational and business needs.
Proficiency with HRIS systems, case management tools, Microsoft Office, and reporting platforms.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, Social Work, Rehabilitation Counseling, Organizational Development, or another related field.
Experience using Workday or other HR case management systems.
SHRM certification.

Responsibilities

Manage workplace accommodation requests from intake through implementation and resolution.
Facilitate the interactive process with employees, leaders, healthcare providers, and internal stakeholders.
Serve as the primary point of contact for accommodation-related questions, guidance, and support.
Review requests, documentation, and supporting information to determine next steps and ensure appropriate follow-up.
Coordinate accommodations with Human Resources, Human Services, Benefits, Safety, Facilities, IT, and operational leaders.
Monitor case progress and ensure timely follow-up and resolution.
Maintain accommodation records, case files, and documentation in accordance with company policies and legal requirements.
Administer accommodation workflows and documentation in Workday and other designated systems.
Provide employees with guidance and education about accommodation processes, expectations, and best practices.
Monitor and report accommodation metrics, trends, service levels, and program effectiveness.
Ensure consistent application of accommodation policies, procedures, and documentation standards.
Identify and escalate complex, high-risk, or sensitive accommodation matters as appropriate.
Develop and maintain accommodation resources, tools, templates, and reference materials.
Deliver training and education on accommodations, accessibility, and related processes.
Recommend and implement process improvements to enhance efficiency, compliance, and employee experience.
Participate in audits, compliance reviews, and documentation assessments.
Support policy development, updates, and process documentation related to accommodations and accessibility.
Collaborate on system enhancements, workflow optimization, and reporting improvements.
Research accommodation trends, best practices, and regulatory updates to support program effectiveness.