Accommodations Coordinator

Peckham, Inc.•Lansing, MI

13d

About The Position

The Accommodations Coordinator administers, coordinates, and continuously improves Peckham’s accommodations program. The position is the primary point of contact for employees, leaders, Human Resources, Human Services, and other stakeholders regarding workplace accommodations and accessibility-related requests. The coordinator manages requests from intake through resolution, facilitating the interactive process and ensuring timely, consistent, and compliant administration. Responsibilities also include maintaining documentation, guiding employees and leaders, monitoring case timelines, and improving related policies, procedures, systems, and reporting. The role helps ensure employees have equitable access to the opportunities, resources, and support needed to perform the essential functions of their roles. The position operates in a professional office environment with standard lighting, temperature, and noise levels. It involves prolonged computer use and virtual or in-person meetings, extended sitting, standard office equipment, and repetitive tasks such as typing and data entry. It may also involve light lifting up to 20 pounds and occasional standing or walking. Physical demands may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

Requirements

High school diploma.
Three or more years of professional experience in Human Resources, employee relations, leave administration, accommodations, benefits, case management, workforce development, or a related field.
Experience coordinating multiple complex cases, projects, and priorities simultaneously.
Knowledge of workplace accommodations, disability inclusion, and employee support practices.
Understanding of the ADA, ADAAA, FMLA, PWFA, and related employment regulations.
Ability to interpret policies, analyze information, and exercise sound judgment.
Excellent interpersonal, communication, and conflict-resolution skills.
Ability to manage sensitive and confidential information with discretion.
Strong attention to detail and follow-through.
Ability to balance employee support with operational and business needs.
Proficiency with HRIS systems, case management tools, Microsoft Office, and reporting platforms.
An equivalent combination of education, training, and experience that provides the required knowledge, skills, and abilities may be considered.

Nice To Haves

Bachelor’s degree in Human Resources, Business Administration, Social Work, Rehabilitation Counseling, Organizational Development, or another related field.
Experience using Workday or other HR case management systems.
SHRM certification.

Responsibilities

Manage workplace accommodation requests from intake through implementation and resolution.
Facilitate the interactive process with employees, leaders, healthcare providers, and internal stakeholders.
Serve as the primary point of contact for accommodation-related questions, guidance, and support.
Review requests, documentation, and supporting information to determine next steps and ensure appropriate follow-up.
Coordinate accommodations with Human Resources, Human Services, Benefits, Safety, Facilities, IT, and operational leaders.
Monitor accommodation case progress and ensure timely follow-up and resolution.
Maintain accommodation records, case files, and documentation in accordance with company policies and legal requirements.
Administer accommodation workflows and documentation within Workday and other designated systems.
Provide guidance and education to employees regarding accommodation processes, expectations, and best practices.
Monitor and report on accommodation metrics, trends, service levels, and program effectiveness.
Ensure consistent application of accommodation policies, procedures, and documentation standards.
Identify and escalate complex, high-risk, or sensitive accommodation matters as appropriate.
Develop and maintain accommodation resources, tools, templates, and reference materials.
Deliver training and education on accommodations, accessibility, and related processes.
Recommend and implement process improvements that enhance efficiency, compliance, and employee experience.
Participate in audits, compliance reviews, and documentation assessments.
Support policy development, updates, and process documentation related to accommodations and accessibility.
Collaborate on system enhancements, workflow optimization, and reporting improvements.
Research and stay updated on accommodation trends, best practices, and regulatory updates.