Accommodated Testing Services Administrator
About The Position
Learning Space Management (LSM) focuses on learning space excellence, managing the University’s classrooms and testing space. This includes academic scheduling, classroom design, classroom technology, and accommodated testing. The Accommodated Testing Services (ATS) unit provides a vital service to the University community by coordinating test and exam accommodations for students with documented disabilities registered with Accessibility Services. ATS strives to balance accommodations with academic integrity, ensuring the University meets its commitment to persons with disabilities while maintaining the integrity of the assessment process. They provide exceptional service and respond to the changing needs of the community in a fast-paced environment, serving every faculty on the St. George Campus and building supportive relationships with campus partners. As an Accommodated Testing Services Administrator, you will support the daily activities of the unit. This includes providing excellent front-line service to students, faculty, and staff, ensuring daily deadlines and service standards are met, gathering complete and accurate information, communicating exam details to ATS invigilators, preparing the exam centre for the following day’s assessments, and independently problem-solving within the scope of the role. You will also escalate problems as required regarding the many exceptions that arise daily. Your organization, diligence, and excellent people skills will make you a valuable member of the ATS team.
Requirements
- Bachelor's Degree or acceptable combination of equivalent experience
- Minimum three (3) years' relevant experience in a high-volume, detail-oriented, front line administrative service environment
- Experience in an accommodation focused work environment
- Experience maintaining a scheduling database
- Experience drafting and editing content
- Experience serving as a resource to a group or on a function
- Experience providing orientation to others on work procedures and practices
- Knowledge of academic accommodations, and experience working with accommodations and/or accommodated tests and exams
- Advanced in Microsoft office – Word, Excel, Outlook (e.g. mail merges, Excel macros)
- Highly skilled in oral and written communication – persuasive business writing, composing sensitive emails, drafting mass communications for students and faculty, and polished in-person communication
- Exceptional customer service skills
- Demonstrated ability to work independently and solve problems within the scope of the role and escalate as required
Nice To Haves
- Communicator
- Meticulous
- Multi-tasker
- Organized
- Resourceful
- Team player
Responsibilities
- Coordinating appropriate accommodation needs for students
- Liaising with contacts to obtain exams and related materials
- Liaising with originators of test/examination scripts to resolve questions, inconsistencies, or obtain missing data
- Gathering information for test/examination packages for invigilators
- Tracking and monitoring the distribution and return of examinations
- Drafting and editing content for print and/or online communications channels
- Resolving issues within the scope of the role and escalating problems as required
- Providing orientation to others on work procedures and practices
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
