Accessibility Coordinator I

Portage Learning Careers•Beaver Falls, PA

12h•Onsite

About The Position

The Accessibility Coordinator I provides operational and case support for the student accommodations process, including intake, documentation review, communication, and workflow tracking. This role supports accommodation determinations under the supervision of the Accessibility Director. The mission of Portage Learning is to transform lives and communities by providing learning opportunities for all who aspire to thrive. We do this not only through superior online instruction, but with a deep commitment to expanding access to education. We believe service is the thread that binds our community and our team together. To that end, we choose to … Believe the best in our employees Invest in our people Collaborate with humility, respect, and appreciation Cultivate curiosity and encourage creativity.

Requirements

Excellent communication (written, verbal, and listening) skills.
Excellent organization and attention to detail.
Analytical thinking and sound judgment.
Ability to handle confidential information professionally.
Comfort learning internal systems and workflow tools.
Proficiency with Excel and comfort with case management systems.
Successful completion of a background check and current and/or ability to obtain the following clearances: Child Abuse, State Police, FBI Fingerprinting, and Mandated Reporter for Child Abuse.
Demonstrated agreement with and vision for the stated mission, vision, philosophy, values, and goals of Portage Learning.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage incoming accommodation requests and supporting documentation.
Conduct initial review of documentation and student-provided information.
Support accommodation recommendations under supervision.
Communicate directly with students via phone and email regarding accommodation requests.
Coordinate scheduling of intake conversations.
Maintain accurate case records and documentation.
Track pending items and follow up on missing information.
Coordinate communication with internal stakeholders (Academics, Student Affairs, etc.).
Update case statuses in internal systems.
Escalate complex or urgent cases as needed.
Assist with reporting and tracking accommodation activity.
Perform other related duties as assigned.