Access & User Services Associate

Stony Brook University•Town of Brookhaven, NY

3d•Onsite

About The Position

This position provides oversight of library locations during the library’s evening and occasional weekend hours. Responsible for opening and/or closing library locations, this position also provides service at assigned library locations, circulation services, and responds to inquiries in person, over the phone, and online. This position provides support for resource sharing, assisting with retrieval and shelving of library materials and stacks maintenance. This position works closely with student employees and collaborates with AUS staff on student employee supervision. The position also acts as a liaison between the evening/weekend staff and the daytime staff as well as with facilities and UPD to ensure clean, safe spaces for patrons. Assist in overseeing operations in assigned areas, including service desk coverage, student supervision and responding to patron inquiries. Coverage of the Library Services Desk including circulation of library materials, processing of resource sharing and reserve requests, and answering library user questions in person and by phone while referring more complex reference questions to Reference staff. Assist with all aspects of Circulation Services. Assist patrons at the public computers. Knowledge of Access Services policies. Maintain appropriate statistics using library services platform (LSP), gate counts, and other methods. Assist with the supervision of student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment and monitoring work-study balance. Assist with processing of resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status. Retrieving, scanning, and preparing material for delivery. Requires knowledge of resource sharing policies and ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools. Respond to queries about library services and provide basic reference support at service desk, on phone, and online. Full working knowledge of the library services platform, including all functions in regard to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources. . Facilitate the response to library maintenance issues and referral to proper personnel. Participates in and facilitates stacks maintenance and delivery operations for Access User Services. Under the direction of the Director of Access & User Services, Coordinates and participates in the daily operations in support of stacks maintenance and delivery functions. Assigns and monitors the daily work of shelving and delivery. Establish procedures and train employees and student employees. Possess knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services. Maintain appropriate statistics regularly and meet benchmarks for area. Maintains technical competency and skills through professional development opportunities. Participate in department and University-wide committees, events and professional organizations. Other duties or projects as assigned as appropriate to rank and departmental mission. About the Libraries: The University Libraries are an essential partner in Stony Brook University’s mission of global leadership in research, discovery, and learning, positioning ourselves as the hub of collaboration, digital innovation, open scholarship, and creativity. We provide the best possible access to a wide-range of resources in multiple formats and world-renowned special collections and actively contribute to student success and faculty productivity through teaching and research services in alignment with the University’s strategic priorities. Our strategic vision is to embrace innovation and AI as key components in achieving our goals. As the largest academic research library on Long Island, the Libraries serve as a vital resource for regional and global communities. The Libraries’ strategic plan can be found here: https://guides.library.stonybrook.edu/c.php?g=1314005&p=10274908 The University Libraries play a key role in advancing the University’s commitment to furthering diversity, equity, inclusion, and accessibility in our spaces, collections, services, and outreach. We have a strong commitment to diversity, equity, inclusion, and accessibility values in our hiring, training, and daily work practices where differences are acknowledged, respected, and celebrated. We welcome candidates who genuinely embrace the empathy, courage, self-reflection, and intentionality of a diverse and inclusive workplace to apply.

Requirements

Bachelor's Degree (foreign equivalent or higher).
Experience using productivity and collaboration tools, including Microsoft Office (Word, Excel) and Google Workspace (Docs, Sheets, Calendar), for scheduling, reporting, and communication-related tasks.
Demonstrated experience providing high-quality customer service in a fast-paced, public-facing setting (e.g., academic support services, libraries, hospitality, or similar), including effectively resolving user concerns and maintaining a welcoming environment.
Supervisory experience, including training, scheduling, or overseeing staff or student employees.
Knowledge of Access Services policies.
Full working knowledge of the library services platform, including all functions in regard to patron files, processing of holds and receipt of library fine or fee payments, and knowledge of library resources.
Knowledge of resource sharing policies.
Knowledge of stacks maintenance best practices and vision of delivery of services in Access & User Services.

Nice To Haves

Experience working in an academic or public library environment, with an understanding of access services operations.
Experience using an integrated library system (ILS) or library services platform (LSP) (e.g., Sierra, Alma), including basic circulation, reporting, or user account functions.
Ability to use specialized software such as Alma, ILLiad, course management system, and scanning software and tools.

Responsibilities

Provides oversight of library locations during evening and occasional weekend hours.
Opens and/or closes library locations.
Provides service at assigned library locations, including circulation services.
Responds to inquiries in person, over the phone, and online.
Supports resource sharing, including assisting with retrieval and shelving of library materials and stacks maintenance.
Works closely with student employees and collaborates with AUS staff on student employee supervision.
Acts as a liaison between evening/weekend staff and daytime staff, as well as with facilities and UPD.
Oversees operations in assigned areas, including service desk coverage, student supervision, and responding to patron inquiries.
Covers the Library Services Desk, including circulation of library materials, processing of resource sharing and reserve requests, and answering library user questions.
Assists patrons at the public computers.
Maintains appropriate statistics using library services platform (LSP), gate counts, and other methods.
Supervises student employees, including training, scheduling, assigning and reviewing tasks, coordinating with other staff on performance assessment, and monitoring work-study balance.
Processes resource sharing requests, including assigning requests to appropriate queues and responding to questions about request status.
Retrieves, scans, and prepares material for delivery.
Responds to queries about library services and provides basic reference support at the service desk, on the phone, and online.
Facilitates the response to library maintenance issues and referral to proper personnel.
Participates in and facilitates stacks maintenance and delivery operations for Access User Services.
Coordinates and participates in the daily operations in support of stacks maintenance and delivery functions.
Assigns and monitors the daily work of shelving and delivery.
Establishes procedures and trains employees and student employees.
Maintains technical competency and skills through professional development opportunities.
Participates in department and University-wide committees, events, and professional organizations.
Performs other duties or projects as assigned.