User Services Librarian

Simmons University • Boston, MA

1d • $51,800 - $82,700 • Hybrid

About The Position

Located in Boston’s historic Fenway area, Simmons University has a strong tradition of empowering women and challenging traditional gender roles. Founded 125 years ago, Simmons was one of the first higher education institutions dedicated to helping women become leaders. Today, it offers Boston’s only women’s undergraduate program and graduate programs open to all. The university recently launched a six-school academic structure and emphasizes a high-value education proposition for career growth. The community is mission-driven, preparing students to be social justice-oriented leaders. Simmons values diversity, equity, and inclusion, encouraging applications from all under-represented groups and is committed to inclusive hiring practices. The User Services Librarian, reporting to the Deputy Director and Head of Research and User Services, is responsible for ensuring exceptional frontline service by fostering a patron-centered environment that prioritizes the student experience. This role supports the Library’s essential function in Simmons education by advancing teaching and learning, providing consistent and equitable access to collections, services, and spaces to promote discovery, enrichment, and academic success.

Requirements

• Master’s Degree from an ALA accredited program in Library & Information Science.
• Two years library or public service experience, including supervisory experience.
• Experience with MS Excel or Google Sheets.
• Knowledge of social media platforms.
• Excellent organizational and communication skills.
• Strong service ethic with the ability to work collaboratively with a variety of stakeholders.

Nice To Haves

• Experience working in an academic library setting.
• Experience working in customer service.
• Experience creating a respectful and inclusive environment supportive of diversity.
• Willingness to contribute to the profession through activities such as publications, presentations and taking leadership roles in professional organizations.

Responsibilities

• Coordinate the work of User Services with Research Services.
• Supervise the User Services Fellow, including mindful mentorship, professional portfolio development, and advising on capstone projects.
• Manage daily operations and workflow of the Library Service Desk, including social media and service-related communications.
• Oversee student staff (undergraduate and graduate), including hiring, onboarding, training, scheduling, and payroll activities.
• Participate in the provision of reference and research services (in-person, chat, and email) and train graduate student workers for research support.
• Manage access to collections, including interlibrary loan systems, processes, and course reserves, and communicate policies to faculty.
• Support and facilitate usage of library spaces and resources, overseeing monitoring for safety and cleanliness.
• Plan and assess departmental work, making recommendations and updates to User Services policies and procedures.
• Manage the User Services departmental budget, including reporting and payment activities in Workday.
• Participate as a member of the Research Services team offering research and instruction.
• Collaborate with colleagues across the Library and Archives and with University departments in support of Library programming and communications.
• Oversee the maintenance of physical collections, collaborating and consulting with subject specialists on changes, projects, deaccessions, and acquisitions.
• Plan and implement collection maintenance projects in conjunction with the Collections Strategy Librarian.
• Manage collection and reporting of usage statistics and headcounts.
• Maintain and update the Service Desk internal website.
• Perform other assigned duties.

Benefits

• This is benefits eligible position.
• Our compensation philosophy is centered around a comprehensive package that includes pay, health benefits, and retirement savings offerings, as well as work-life balance initiatives such as flexible hours and remote work opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees