Access Training Coordinator - Patient Contact Center

Ochsner Health • Shreveport, LA

8d • Onsite

About The Position

This job implements system and departmental day-to-day, monthly, and annual training competencies. Conducts training for all shifts; develops and administers training for departmental meetings; evaluates the effectiveness of the respective training programs by obtaining feedback from the internal clients; develops training modules; creates training schedules for all new hires; maintains and updates existing training initiatives; and fills in as needed to cover areas as a Patient Access Rep. Provides feedback to departmental leaders regarding employee training performance; keeps current with scheduling practices through site observations and communication with scheduling leaders; and identifies future training opportunities through class performance, feedback, observations, and leadership response.

Requirements

• High School diploma or equivalent
• 2 years related experience
• Must have computer skills and dexterity required for data entry and retrieval of job required information.
• Must be proficient with Windows-style applications and keyboard.
• Proficiency in Microsoft Office Suite applications and programs.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals.
• Ability to work Independently, multi-task and prioritize in a fast-paced environment.
• Must possess skills to be energetic, love challenges, display confidence, adaptability, remain pleasant, diplomatic and objective, stable and have a positive working attitude
• Strong team management skills
• Strong interpersonal skills

Nice To Haves

• Bachelors' Degree in Business Administration or related field

Responsibilities

• Organizes, develops, and updates training materials
• Obtains training from clinical and operational personnel to ensure that the department is educating staff with the most current access and scheduling practices
• Implements and presents training programs and evaluates programs effectiveness
• Tracks departmental training via internal reporting tools
• Trains staff on proper usage of equipment and computer programs or applications
• Collaborates with training team, other departments, and leadership to ensure success
• Other related duties as required
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED