Patient Contact Center Representative

United Health Services • Norwich, NY

7d • $17 - $24 • Onsite

About The Position

A Patient Contact Center Representative (PCCR) is the customer service liaison to each of our practices. The PCCR interacts with each patient with courtesy and respect using exceptional communication skills. The purpose of this position is to provide our patients with a seamless experience while following all UHS Policies regarding registration, scheduling, insurance verification and billing.

Requirements

• High School Diploma or equivalent

Nice To Haves

• Previous medical, administrative, call center and customer service experience
• Proficient PC skills
• Knowledge of Medical Terminology

Responsibilities

• Act as the customer service liaison to each of our practices.
• Interact with patients with courtesy and respect using exceptional communication skills.
• Provide patients with a seamless experience.
• Follow all UHS Policies regarding registration, scheduling, insurance verification and billing.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Discounted childcare through Bright Horizons
• Pet insurance
• Legal services
• Identity theft protection
• PTO starts accruing from day one
• 403(b) retirement plan with company match
• Flexible spending accounts
• Access to financial advisors
• $400/year in wellness rewards
• 24/7 EAP counseling
• Virtual mental health support
• Food pantry
• PTO donation program
• Professional attire through the Classy Closet
• Access to 100,000+ online courses
• Leadership programs
• Tuition reimbursement
• Clinical ladders
• Internal mobility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED