Access Specialist

HOSPICE AUSTIN•Austin, TX

8d•Hybrid

About The Position

Responsible for intake and referral processing. All comments, actions and behaviors have a direct effect on the public’s perception of Hospice Austin. Interactions with patients, family members, physicians, referral sources, visitors, co-workers, etc. must be in a manner that is courteous, respectful, cooperative and professional. This behavior should promote an atmosphere of teamwork and positive relations.

Requirements

HS Diploma/GED required.
One-year clerical experience in a medical environment required.
Demonstrates competencies for populations served.
Medical terminology knowledge.
Ability to multitask and manage high call/referral volume

Nice To Haves

Knowledge of Medicare/Medicaid hospice benefits
Experience in hospice/home health admissions preferred.

Responsibilities

Receive and process referrals.
Arrange DME, supplies, etc.
If LVN, arranges medications.
Inputs data, demographics, etc. into EMR
Schedules hospice evaluations/admissions.
Provides staff/IDT with patient admission information and documentation
Obtain ROI for medical records and send out medical records requests
Provide updates to MD’s and referral sources
Educate families about hospice services and benefits
Assist with transfers to Christopher House
Upload medical records to patient charts
Add admission nurses schedule to admission calendar and confirm admission appointments
Notarize documents
Respond to email requests from family members requesting information or admission.
Email brochures, caregiver lists and facilities lists
Verify Medicare benefits if working the weekend
Daily referral follow ups
Work rotating weekends and holidays (can be done remotely if you have all equipment required)
Attend all Access/Admissions meetings and complete all education requirements