Access Specialist

The SSI Group, LLC.•Mobile, AL

6d•Onsite

About The Position

Performs patient access duties, including patient registration, scheduling, insurance verification, and payment collection, ensuring a seamless check-in and check-out process. The Access Management Specialist is responsible for verifying patient information, handling inquiries, processing medical records requests, and maintaining compliance with HIPAA and organizational policies. This role plays a vital part in providing an efficient and positive experience for patients while ensuring accuracy in financial and administrative processes.

Requirements

Experience performing patient access duties in a healthcare setting.
Knowledge of insurance verification, eligibility checks, patient registration, and medical records management.
Ability to handle multiple tasks efficiently in a fast-paced environment.
Strong customer service and problem-solving skills.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and patient access management systems.
Excellent communication skills with a focus on professionalism and patient satisfaction.
Must be able to see clearly with or without corrective lenses and hear clearly with or without aids.
Must be able to use hands, fingers and wrists, repetitively, using a computer keyboard and other office equipment, regularly.
Must be able to proficiently speak, read and write in English.

Nice To Haves

Associate’s Degree in Healthcare Administration, Business, or related field preferred.

Responsibilities

Performs Patient Registration & Intake: Greet and assist patients and visitors in a professional and welcoming manner. Register patients, ensuring accurate demographic and insurance information. Verify insurance eligibility, coverage, and obtain necessary authorizations. Collect co-pays, deductibles, and outstanding balances; issue receipts. Ensure all required patient forms and signatures are completed.
Handles Scheduling & Patient Coordination: Schedule, confirm, and adjust patient appointments as needed. Communicate with patients regarding appointment reminders and instructions. Coordinate with clinical staff to manage patient flow efficiently. Resolve patient inquiries related to scheduling, registration, and billing.
Processes Medical Records & Insurance Requests: Manage medical records requests from attorneys, insurance companies, and authorized parties while ensuring compliance with HIPAA regulations. Maintain patient confidentiality and ensure proper documentation handling. Assist with updating and maintaining accurate patient records.
Performs Cash Handling & End-of-Day Reconciliation: Process patient payments and reconcile daily collections. Ensure accurate financial transactions and reporting. Investigate and resolve discrepancies in patient payments.
Other duties as needed.