Access Services - Supervisor

University of Arkansas System • Little Rock, AR

4d • Onsite

About The Position

The Access Services Supervisor supervises the operations of assigned work-flows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues and physician referrals. Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity.

Requirements

• Bachelor’s Degree in Healthcare or related field of study
• Three (3) years of experience in patient scheduling, registration and billing in a healthcare work environment OR High School Diploma/GED Seven (7) years of experience in patient scheduling, registration and billing in a healthcare work environment.
• Persons must have proof of legal authority to work in the United States on the first day of employment.

Nice To Haves

• Advanced knowledge of Epic system and third-party payer requirements.
• Supervisory experience

Responsibilities

• Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.
• Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures
• Schedules, reschedules, coordinates, and cancels appointments using the hospital systems
• Works closely with management to develop, implement, and maintain formalized training plans
• Responsible for annual training facilitation staff development and providing employee coaching.
• Assists with and contributes to employee evaluations.
• Works with CABC Support for timekeeping and other HR items.
• Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
• Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
• Conducts team meetings and one-on-one meetings with direct reports.
• Participates in new employee onboarding, training, and development of staff
• Provides proper transfer of information as necessary using communication skills and tools.
• Responsible for ensuring staff is collecting all frontend payments during the check-in process.
• Other duties as assigned

Benefits

• Health: Medical, Dental and Vision plans available for qualifying staff and family
• Holiday, Vacation and Sick Leave
• Education discount for staff and dependents (undergraduate only)
• Retirement: Up to 10% matched contribution from UAMS
• Basic Life Insurance up to $50,000
• Career Training and Educational Opportunities
• Merchant Discounts
• Concierge prescription delivery on the main campus when using UAMS pharmacy

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level