Access Services - Supervisor

University of Arkansas•Little Rock, AR

3d•Onsite

About The Position

The Access Services Supervisor supervises the operations of assigned work-flows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues and physician referrals. Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity. This position assumes responsibility of manager during the absence of manager, educates staff on scheduling requirements, and physician templates, payer requirements and government rules and regulations required for compliance, registration and customer service. They will also perform regular audits to insure productivity, quality and compliance. Provides report of findings and works with administrative team to develop corrective action plans. Displays exceptional leadership, supervisory, communication and interpersonal skills. Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards Responsible for ensuring the team meets expectations for work queue productivity, quality, and customer service Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload Documents personnel issues and promotes a balanced a conducive work environment Ensures all department, CABC, ICE, and UAMS policies are followed Establishes and maintains performance standards for productivity, quality, and compliance Implements process improvement and reports results Ensures staff is educated and conducts themselves in the performance of all duties Knowledge of individual responsibility and ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards Maintains current knowledge of the profession and all state and federal regulatory mandates. Maintains required job skills competencies and completes skills assessments annually Completes and maintains documentation of continuing education hours annually Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives. Responsible for knowing and understanding clinic policies/procedures and is able to act on these policies/procedures Schedules, reschedules, coordinates, and cancels appointments using the hospital systems Works closely with management to develop, implement, and maintain formalized training plans Responsible for annual training facilitation staff development and providing employee coaching. Assists with and contributes to employee evaluations. Works with CABC Support for timekeeping and other HR items. Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC). Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline. Conducts team meetings and one-on-one meetings with direct reports. Participates in new employee onboarding, training, and development of staff Provides proper transfer of information as necessary using communication skills and tools. Responsible for ensuring staff is collecting all frontend payments during the check-in process. Other duties as assigned

Requirements

Bachelor’s Degree in Healthcare or related field of study AND Three (3) years of experience in patient scheduling, registration and billing in a healthcare work environment
OR High School Diploma/GED AND Seven (7) years of experience in patient scheduling, registration and billing in a healthcare work environment.
Proof of legal authority to work in the United States on the first day of employment.
Constant Physical Activity: Feeling, Hearing, Manipulate items with fingers, including keyboarding, Repetitive Motion, Sitting, Talking
Frequent Physical Activity: Grasping, Reaching, Standing, Walking
Occasional Physical Activity: Crouching, Kneeling, Lifting, Pulling, Pushing, Stooping
Annual TB Screening
Criminal Background Check
Sex Offender Registry

Nice To Haves

Advanced knowledge of Epic system and third-party payer requirements.
Supervisory experience.

Responsibilities

Supervises the operations of assigned work-flows including patient check-in/check-out, scheduling, registration, patient portals, on-line/e-requests, EPIC work queues and physician referrals.
Assists with the testing, managing and/or monitoring of workflows within UAMS electronic systems to insure maximum productivity.
Assumes responsibility of manager during the absence of manager.
Educates staff on scheduling requirements, physician templates, payer requirements and government rules and regulations required for compliance, registration and customer service.
Performs regular audits to insure productivity, quality and compliance.
Provides report of findings and works with administrative team to develop corrective action plans.
Supervises department staff by monitoring activities and productivity daily and takes appropriate action to ensure staff consistently meets performance standards.
Ensures the team meets expectations for work queue productivity, quality, and customer service.
Seeks out continuing education of regulatory changes and industry standards; ensures information is provided to staff timely and based on workload.
Documents personnel issues and promotes a balanced and conducive work environment.
Ensures all department, CABC, ICE, and UAMS policies are followed.
Establishes and maintains performance standards for productivity, quality, and compliance.
Implements process improvement and reports results.
Ensures staff is educated and conducts themselves in the performance of all duties.
Ensures staff preparedness following Joint Commission standards and facility safety and emergency preparedness standards.
Maintains current knowledge of the profession and all state and federal regulatory mandates.
Maintains required job skills competencies and completes skills assessments annually.
Completes and maintains documentation of continuing education hours annually.
Supervises the day-to-day operations of the assigned Access Coordinators, and Patient Representatives.
Schedules, reschedules, coordinates, and cancels appointments using the hospital systems.
Works closely with management to develop, implement, and maintain formalized training plans.
Responsible for annual training facilitation, staff development and providing employee coaching.
Assists with and contributes to employee evaluations.
Works with CABC Support for timekeeping and other HR items.
Promotes teamwork and models the core concepts of Patient Family-Centered Care (PFCC).
Conducts and assists with crucial conversations with staff when disagreements occur and when necessary progressive discipline.
Conducts team meetings and one-on-one meetings with direct reports.
Participates in new employee onboarding, training, and development of staff.
Provides proper transfer of information as necessary using communication skills and tools.
Ensures staff is collecting all frontend payments during the check-in process.
Other duties as assigned.