Access Services and Technology Supervisor

Universities of Wisconsin•La Crosse, WI

5d•$56,000 - $58,000•Onsite

About The Position

This position functions as the principal manager of the library’s Access Services unit and technology operations, which includes circulation, reserves, stack maintenance, student employee hiring, resource sharing, and interlibrary loan. It offers a great deal of day-to-day variety and is under the general supervision of the Director of Murphy Library. This position oversees opening and closing procedures and enforces university and library policies and expectations as they relate to employees and patrons. An ideal candidate for this position will be comfortable deescalating tense situations and resolving interpersonal conflicts. Be active and involved on campus, UW System-wide, and in the community. Other duties as assigned by supervisor.

Requirements

Bachelor’s Degree from an accredited institution
2+ years of relevant library experience
Knowledge of a variety of library technology and software applications (such as Alma, ILLiad, etc)
Team-oriented with record of success in supervising permanent, temporary, and part-time employees
Administrative and office skills
Strong computer skills to include knowledge of Microsoft Office Suite or comparable software.
Excellent communication skills (oral and written) and commitment to the provision of a high level of customer service, including the use of diplomacy and conflict resolution skills
Ability to interpret employment policies and procedures
Ability to set priorities and meet deadlines
Self-motivated with ability to exercise independent judgment
Skill in handling multiple projects simultaneously
Organizational and creative problem-solving skills
Ability to work effectively in an environment which embraces diversity

Nice To Haves

Master’s Degree in associated field
Professional experience in an academic library
Knowledge of UW systems and procedures
Alma Administrator Certification
Knowledge of copyright and fair use principles

Responsibilities

Access Services Supervise Access Services staff, unit operations, relevant policies, and procedures
Oversee building opening/closing, staff coverage and scheduling, and security, advising the library director as appropriate
Develop and maintain knowledge of trends and best practices related to access services and public-facing technology
Serve as a campus resource for copyright and fair use guidance, advising the university community as needed
Analyzes and reports on usage and unit statistics
Coordinate resource-sharing delivery functions with external partners (such as Winding Rivers, SCLS Delivery, etc)
Manage Access Services function related to Alma and other necessary integrated library software
All position responsibilities must also be maintained during evenings and weekends as required by operational hours and business needs, including staff coverage
Technology (in coordination with ITS) Complete installs of new computers for public and staff areas. This includes all forms of hardware including CPUs, monitors, printers, CD-ROMs, and barcode readers
Troubleshoot the Library’s desktop and laptop computers and printers in public and staff areas as needed
Oversee that all public area computers and printers are operational and ready for patron usage on a daily basis
Plan, execute, and maintain a cable management program throughout the library for staff and public areas
Report problematic ITS-managed public computers to ITS
Install, test, inventory, and troubleshoot Library-related software and licenses
Maintain an inventory listing of all Library computing equipment
Perform routine maintenance on scanners and other equipment