Access Representative, Admitting & Registration, Part Time, Third Shift

UC Health•Cincinnati, OH

10d

About The Position

UC Health is hiring an Access Representative in Admitting and Registration. The role registers patients arriving in the Emergency Department and Trauma Bay, verifying identities and collecting accurate demographic, contact, and insurance information. It includes setting up accident claims; obtaining signatures on hospital documents, consent forms, and financial responsibility forms; collecting copays; scanning documents; completing registration work queues; and completing required MSP and Advance Directives questionnaires for appropriate patients. The representative prioritizes insurance coverages as primary, secondary, and tertiary while maintaining accuracy, confidentiality, and efficient patient flow. Registration data quality affects organizational revenue and reimbursement timelines. The role also supports patients before, during, and after care by answering questions about registration and providing assistance. The representative resolves registration errors promptly, meets departmental productivity and quality standards, communicates using Microsoft Teams and email, receives monthly performance audits, and reports registration improvements, problems, and changes to department management. Other duties within Admitting and Registration may be assigned.

Requirements

High school diploma or GED.
Analytical and problem-solving skills.
Ability to multitask.
Computer literacy.
Excellent communication skills.
Accountability and receptiveness to feedback.
Effective time-management skills.
Ability to deal with customers who may be adversarial.
Ability to work independently and as part of a team.

Nice To Haves

1–3 years of experience in registration, billing, customer service, or a managed care organization.

Responsibilities

Register patients arriving in the Emergency Department and Trauma Bay.
Verify patient identity and gather demographic, contact, and insurance information.
Set up accident claims and obtain signatures on hospital documents, including consent and financial responsibility forms.
Collect copays and scan patient documents.
Complete registration work queues and resolve registration errors promptly.
Verify insurance details and prioritize coverage as primary, secondary, and tertiary.
Complete required MSP and Advance Directives questionnaires for appropriate patients.
Answer patient questions about registration and provide support before, during, and after care.
Maintain department productivity, performance, and quality standards.
Communicate through Microsoft Teams and email.
Report registration improvements, problems, and changes to department management.
Perform other duties within the Admitting and Registration department as assigned.